Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage you to read through our Terms of Use before filling report with us.
After careful review, we may remove content or replace a content warning page before viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal in nature or feels invasive. Please note that Judy's Book is a provider of content creation tools, not a mediator of content. We allow our users express their opinions, but we don't make any claims about the content of these pages. We strongly believe in freedom of expression, even if a review contains unappealing or distasteful content or present negative viewpoints. We realize that this may be frustrating, and we regret any inconvenience this may cause you. In cases where contact information for the author is listed on the page, we recommend that you work directly with this person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms of Use, please complete the following short form.

Businiess name:  Festoon Salon - Berkeley
Review by:  citysearch c.
Review content: 
I've been getting my hair cut at Festoon on a recommendation from a friend living in the East Bay (I recently moved from SF over here). I went for a couple of hair cuts and was relatively happy with the service. I went on Friday to get a cut and the person cutting my hair didn't listen to what I wanted and I ended up leaving the salon not being happy with my hair. I wanted to tell her before I left but she already had another client waiting for her so I didn't feel like I could make that person wait any longer. I called the next day and mentioned to them that I wanted to come back in to get my cut fixed and the receptionist was very accommodating and fit me in right away. I went in and was able to get a cut that is more of what I wanted (although, it's not exactly - and I don't think I'm trying to get anything fancy, just a bob that doesn't look like it belongs on a soccer mom). I thought this "fix" was going to be complimentary (or at least, discounted) since it was actually an extension of the previous day's cut. I was shocked when I was charged for a full price cut on my way out. With tipping the stylists and paying for two haircuts, I've now invested $150 in a hair cut that I don't love. If I was planning on spending that much on a cut, I would have gone to a different salon. I will not (nor will any of the friends I've talk to about this) be going back to Festoon. We all think that they should have better customer service then that. I'm actually disappointed b/c overall I liked the salon. Cons: terrible customer service

Reasons for reporting (512 characters left):
 or  Cancel