I have used this provider's services many times before. For the most part, I was getting a good service. However, my experience in the past year has not been good at all. The staff is lacking customer service experience. When I requested a copy of my transcripts to be mailed to a specific school, the money was taken out of my account right away, and after a month of delay, I contacted them. They claimed that they had sent it, and my school never received it although the transcript I requested from them was one of 4 transcripts, which all made it to my school except the JSilny one. I keep calling them, every time I call, they would put me on hold for 30 minutes, and after that long of a wait, I get hung up at. I am a customer service Manager myself, and I definitely do not call this a Quality Customer Service. Please do not use their services because I do not want you to be a victim of their carelessness like I was.
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