Where to start about how miserable this hotel is. First, they gave away our room with a confirmed late arrival, then the front desk staff wouldn't tell us where the room they placed us was at, we had to walk with our luggage through two buildings and a construction site to get to the room (bellmen are so rare it's a joke), then we were placed us in a room so small the fold away bed (dropped off by housekeeping, but never set up) wouldn't fit until we placed the furtniture in the hallway. They did move us after the first night, but only after considerable effort. In the second room we found a used ""personal item"" under the bed the first night and grapes in the couch on the second. We had not brought either item into the room. \r
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House keeping brought one sheet when we asked for linens to make up the fold away bed. The valet took 15 minutes or more to bring your car and almost as long to take your keys. Garbage and spills were all over the place and in several cases were still present several hours later or even the next morning in one case. The vast majority of the staff was difficult to find if you needed anything, the place has a dated decor (it screams skin flick with the heavy use of mirrors in the rooms, the color choices, and whirlpool tubs in the middle of some rooms), and the staff's standards in regards to customer service are low. Like other reviewers I will also say that the main floor is a mess of mirrors, exits, and neon that can make getting around confusing. \r
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On the positive side, maintenance did promptly come to repair the toilet. The food service staff were great and the pastery chef made two incredible cakes for a family event, but that's not enough to outweight the cons of staying here. This will be one of my last choices on my next trip to Reno.
Pros: Pastery Chef, Food Service and Bar Staff
Cons: Everything else
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