We've had takeout a few times, and twice they've forgotten to include the rice we'd ordered in the bag. This last time, we ordered $80+ in food for 6 people who were at our house, and when we called to say what happened, the offer to remedy the situation was that we drive back and get more rice. They reluctantly agreed to not charge us for it--how generous! And when pushed, said they would refund one dish.
It was really crappy service, but I have to say the food was really good.
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