Worst service ever. DO NOT call these people for any reason. They are rude, unprofessional, and generally just horrible human beings. I drove to their business to talk to them about a problem I was having. When I told Rick the symptoms and asked his opinion he literally stared at me for a full eight or nine seconds without responding, I guess for dramatic effect, before finally responding "Kiss of death". Then he just continued to stare at me for another five seconds before I eventually had to ask him "Okay. What does that mean?". I'm not making this up. He continues to stare at me for another ten seconds and then says "Heat exchanger". Silence. So I say "Okay. That sounds bad. What do you recommend?" More awkward staring followed by "You might need a new one". I left and went home to my frigid house and to verify that it did in fact smell acidic, apparent confirming that it was a bad heat exchanger. When I went back to their store, the extremely rude enormous rhino of a woman said he wasn't there and after explaining to her that we had been "working together" to solve a problem I had she apparently decided I was worthy of information and told me her would return in approximately an hour and a half. I guess this was all the information she was willing to distribute because she just wandered back into the office with the huge window and sat down in front of a meal meant for a small family and just dug in like it was her last meal.
So I gave him some time and gave him a call back after two hours and he told me he would call around and check for parts and call me back. That was two weeks ago and he has never returned my call.
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