The hot stone massage, facial, and pedicure I had were fine, not amazing, but fine. I found the staff to be unfriendly, unprofessional(mingling in the hall, chatting, sitting around) and clearly not interested in customer service. I've been to Sonoma Mission Inn, Breakers, Eden Rock to name a few and Contour can't compare. Women go to the spa and pay those prices for customer service and pampering. Neither of which I received. Anytime I asked a staff member where something was (bathroom, showers, waiting room, water) all I got was a point in the direction of "over there". I even got the point for "the robes & slippers are over there" upon check in. The building is 2 floors, my first 2 treatments were upstairs and my pedicure was down, all they said to me was go downstairs, I wandered around and asked 3 times before I finally got to the right place. There are 2 women's locker rooms both upstairs one on each side of the staircase. The locker room on the east side doesn't have bathrooms or showers in it. How can you have a locker room w/out showers? You had to go across the building to the other side to use the shower. Poor layout, they should have spent more time on the layout of the locker rooms and less time on that ridiculous grand meaningless staircase. The free coffee, tea, and water(if you could find a pitcher that wasnt empty) they offered were cheap and not special(you can even make tap water special with slices of fresh citrus). Zero fresh fruit or snacks(I guess they really want you to buy the junk in their cafe). Zero attention to detail. In the showers the shampoo/conditioner/bodywash dispensers were either broken off the wall, empty, or clogged. At least they had shampoo that I could use as bodywash. Ive been buying gift certificates for years and Im embarrassed that I gave them as gifts. The place is beautiful but thats about it, its all a facade.
Pros: Large beautiful space
Cons: not very customer service oriented, poor layout of locker rooms
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