On Wed. May 2, Rich, the company estimator, came to my coop apt. to give me the price of repairing a tilt window in the bedroom. He gave me a written estimate for the total replacement of pivot and balance ($80x2= $160 + tax) He suggested we consider doing all 11 windows ($64x2=$128+tax) for $1400. He stated that he would be able to do the work on the next day, either all for $1400 or try one for $160. Thurs. was inconvenient, so I called to make an appt. for next week to do one window first and then consider doing all 11, as suggested. I was told that they were waiting for the appraisal. Finally the appraisal was sent to me on May 9 ($246 for one and 1,856 for 11) I asked what is the reason for the difference and was first told that it was the tax, which I pointed out was incorrect, then told that the estimator forgot to include the pivots. I faxed my written estimate, showing the inclusion of balance and pivots. Roberta told me that Rich would call me that day. He did not. I called twice more and was finally told that Rich did not want to call and that James Arrigo insisted that the cost would be what he sent and the appraisal given to me by the appraiser of the company was meaningless.
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