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I recently bought a Honda Accord from First Texas Honda. I went to all the websites of the Honda dealerships in the Austin area to do my research. The first dealership I called had an advertisement for Accords on their website that said all of the Accords in stock were a certain price... Not so true. The car in the advertisement was a completely stripped-down, base model Accord. That car and some others like it were that price, but the advertisement said that all Accords were that price. That dealership was out of the question. Although another dealership advertised some lower prices, I called the Internet Department at First Texas Honda next and I was completely taken back by the friendliness and hospitality of the sales associate who answered the phone. He answered all of my questions very thoroughly as if I was a member of his family. He told me about several different Accords that were available and that I would be able to buy based on the financial information I had given him. From this first impression, I felt like I could trust the sales team at First Texas Honda because they were truely trying to find the best possible car for me. Eventhough I might have been able to find a slightly lower price at another dealership, I knew that the small difference in price would be more than made up for if I received the same great customer hospitiality and helpfulness through the entire sales process and continuing after the sale. My perception was right - I have never had a more enjoyable car buying experience and there is no doubt in my mind that I will be equally satisfied in all of my future dealings with First Texas Honda. more

I bought my Civic Hybrid from them back in 2003 and got great service from the salesman. I bought the extended warranty there a year later and that experience was great. I had great service for the first 100k miles. \r \r Since the end of 2007 service has been spotty. I've had mis-diagnosed leaks on 2 occasions and last oil change they didn't tighten my drain plug.\r \r They were extremely apologetic when I came in and whisked me away from the other customers. We reached an agreement, but they seem slow in getting back to me and don't return phone calls. If they come through with their part of the agreement I'll update this and possibly the rating.\r \r I'll probably buy a toyota next time. more

I went in in March 2008 (1 month before my lease was up), to LOOK at new civics. I ended up leaving that day with a 2008 civic that I purchased from Chris Dugas. He worked with me to get me the right deal. I thought the story ended there, but I was wrong. It was the last day of the month, so I knew they were really eager to close the deal. I was told that I would owe 'nothing more on my 2004 accord. All I needed to do was turn it in and pay my 1st payment on my 2008 civic before I left'. Sounds reasonable..... right. Well, starting in June, I started receiving phone calls from American Honda Finance and a COLLECTION AGENCY saying that I still owed on the accord. I called First Texas Honda SEVERAL times. Each time I was told they would 'look into it and get back with me'. I let a week go by with no response from Andrea in Finance. Next I was put in touch with Justin. He assured me he was taking care of it. After still daily harassment calls from collections I had to call American Honda Finance myself & get the info Justin needed. When I called him back he said 'he was waiting on a response from them'. That was a lie because I got the info in less than 5 minutes. He then assured me 'the check was in the mail'. I am still waiting..... .........and still getting daily calls from collections. I just called again and he had the nerve to tell me that First Texas Honda did not 'owe me anything. They were doing this out of kindness. Nothing in their paperwork showed that they were supposed to pay this.' Right...... I would just end my lease early, turn in my car that I still have to pay on and start paying for a new car. That sounds logical. Just something else they screwed up on........... This Honda I have now is my 4th. I love Hondas, but I will definitely NEVER do business with First Texas Honda again. Pros: sales team is friendly & helpful Cons: poor customer service, poor follow through, shoddy business practices more

e-mails\r No reply?\r It's been 3 months I just had the 03 CRV looked at again, NOT by your dealership. No evident leaks. I have been checking the transmission level weekly since my oil change at First Texas. No loss of fluid. I have had to go under the hood more than usual and every time it irks me that I came within a car ride away of being taken for $400.00. It irks more so that you never replied. If that is how you treat loyal customers I will be sure to share my experience with other Honda owners.\r \r To: jimo@firsttexashonda.\r Sent: Thursday, March 13, 2008 2:53:08 PM\r Subject: Just FYI\r \r Dear mr. Olmstead \r I brought my 03 CRV in for an oil change last month and would like to follow up. We have 98 and 03 both bought and serviced at your dealership. I have had 2 service incidents lately that concern me. One was about a year ago was regarding a an O2 sensor on the 03 going out a low mileage but after warranty, with out going into detail I did get that refunded from Honda after having it replace at your shop. I gave you the benefit of the doubt on that one.\r The last incident concerns me. I brought the 03 in for an oil change I waited for it. I was told that I had a transmission leak. That it was leaking from both axle seals and that it would cost about $400 to replace both seals and that it could be done right away. I decline and said I would return. I was told that the fluid would be topped off and that I would be ok for few days. Again this car has 46k it seamed strange to me. \r \r I had the car checked a day later at Tarrytown Texaco, I have been doing buisness with them for 25yrs they found no leak. I looked at the seals myself while it was up ck no evidence of leakage? I had it checked month later still no leak the fluid level is has not moved. I am confused? \r We do want to trade the 98 needless to say we are going to try Howdy Honda \r I was also charged $70 and change for the oil change. Was the extra charge for the leak diagnosis? more

I bought my Accord there in 2003, pleased with purchasing, they gave me more than a fair price. I have taken it in for maintenance / oil changes to the dealership ever since. Their staff started out as a nice one to deal with, but over the years, I have become more and more dissatisfied with their customer service. Their maintenance people are rude and truly unhelpful these days. I think I am going to start having my car serviced some where else. more

I am a loyal Honda owner and went to this dealership. They appraised my trade-in $5000 less than Kelly Blue Book and CarMax and made me a ridiculous offer. After I left the dealership, they called and made me a better offer and I accepted (without the trade-in). They asked me to come and sign some papers. When I arrived, they wanted me to pay for the car even though it wouldn't be in for two more days. I said no and they asked for a $1000 deposit. On the day that the car was to arrive, I did not hear anything. I called in the morning and the salesman said he would call back but never did. Late in the afternoon, I called again and he told me he didn't know, went back on things he had said before, and said he would call back. He did not call so I called his supervisor and told him I wanted honesty and to know if this car even existed. He called me back 15 minutes later, said they had sold the car on Monday (the same day I was there and what was the point of the deposit if they sold it to someone else???), there were no more, and I could pick up my deposit. When I arrived, it turned out that standard deposit is $500 and they had charged me $1000 for a nonexistent car. I think they were banking on me paying for the car so they could string me along while I waited for this car to show up some time during the next month. Luckily that did not happen but they wasted three days of my time!!! They also used the tactics of making me wait extended periods of time during the negotiations, good guy/ bad guy and straight out lying and manipulation. I will never return to this dealership. Ridiculous, unprofessional and sleazy. Cons: Everything more

I walked in this dealership on the last day of the month. The sales guy I talked with must not have made his quota...I say this because he quoted nearly $4,500 above what the make and model I was looking for was worth. At that point, I simple turned and walked out. Yuck, yuck, yuck. Cons: Dishonest sales person more

Their sales representatives are extremly rude and unprofessional. I had to waited for 40 minutes to even talked to one of them and that person was awful. He even crumpled up the paper when we haggled over the price. If you need to buy Honda, just go to Howdy! They have the nicest refreshment station and nice sales people. If you STILL have to go to first texas, DO NOT go to Thomas Ferres, the sales rep. Worst, Worst in the world!!! more

Their sales representatives are extremly rude and unprofessional. I had to waited for 40 minutes to even talked to one of them and that person was awful. He even crumpled up the paper when we haggled over the price. Worst service. Stuck Up!! They are not the only honda dealership in Austin. Why don't you go somewhereelse where cares about the customers? Cons: rude sales representative ever, No Customer service !!!!!!!!!!!!!!!!!!!!!!!!!!! more

took the car in to fix the airconditioning system. had to take car back 2 or three times in two weeks because car continued to have the same symptoms. I've had to take the car back there because of their guarantee. Well $2500 dollars, aprox. 8 visits and 10 months later, the a/c still has same symptoms and now is not working again! This time their not returning my phone calls, so their is no attempt from them to fulfill their gurantees or provide customer service. I believe now that my trust in them was taken advantage of and/or their technitians are not qualified.\r \r very disappointed! more

Just left the dealership. I walked in interested in the s2000 and Civic Si models and the sales manager told me I could not test drive either. I said that I would not ever buy a car without test driving first and he told me I could test drive a used s2000 but that was a 2005 and I am interested in a new 2007.\r \r Bad bad business. Should rename dealership to Last Texas Honda.\r \r Perhaps I had the wrong "look" but I will never return to that poorly managed dealership.\r \r Jeff more

Their service department assigns you a service representative. If for some reason your representative is extremely busy or if they are unavailable then forget about service altogether. The other representatives could care less about you because they are not assigned to you. I got unlucky and my representative became ""unavailable"" for a day. I can't get any info about my car over the phone at all. I'm going to have to go in and hopefully they can find my car so I can go somewhere else. As for quality of the technicians, I've gone there before and the work itself has been very good. If you have time and don't need your car for awhile then it wouldn't be too bad to take it there. Pros: Good technicians Cons: Flawed and inefficient Service Representative system more

Professionals all the way, from sales to service. I've only purchased one vehicle there, a Honda Civic Hybrid. Tell you what - I drive this car over 100 miles daily, and using it rather than the Explorer I was formerly driving has saved me over $8000 in gas since December of 2003!\r \r But enough about the hybrid. The most outstanding kudos go to service manager Armando! He is truly the prototype against which all others should be judged and trained. He treats everyone as though they were family, and goes beyond the call of duty to provide wonderful customer satisfaction!\r \r There's a different dealership closer to my home north of Austin on I-35 which I visited once for service, only to have them recommend an inadvisable solution to a rattle in my dashboard which may well have resulted in worse problems than existed. Plus, I overheard their service personnel saying that they had mistakenly used an inappropriate motor oil in a hybrid recently which resulted in a badly damaged engine! N more

The first time I went to First Texas was to take a look at a S2000. The sales man that I got stuck with was a guy that really didnt care for my interest in purchasing a car. He only answered my questions only with 1 or 2 words (you might want to elaborate more and work on your persuasion skills).Since the sales rep was not responsive to my interest and questions towards the car. I decided to ask the receptionist about how I can go about test driving one. As soon as I said that she looked me up and down and said, ""We only let ""Serious"" customers test drive our cars."" Only good thing I have to say about these guys are their service team. They answered all my questions with enthusiasm (something the sales rep didnt have) and without the stuck up attitude (something the receptionist had). Pros: Service team Cons: Everything else more

First Texas Honda has a great service departement. I didn't buy my Honda there, but take it there for service because it's close to work. The service managers are top notch. They call and keep you informed of what is going on and how much the repair will be and asked if you want to repair it or not. They try to get it repaired under warranty or try to get Honda to pay for the repair somehow. Yes, they are a bit on the high side, but they are very quick and thorough and get the job done right the first time. PROS: Good customer service managers CONS: A bit pricey more

I regularly serviced my Honda Civic here. My mechanic was great and I really felt like a valued customer. That is, until the day I decided to purchase a new car. I knew I wanted another Honda, so I walked into the showroom. The sales person was rude, obnoxious and incredibly unhelpful. He talked down to me, didn't show me any cars and was really uninterested in my questions. I left after five minutes and have never returned since. I even abandonded Honda altogether and purchased a Jetta. Pros: Good mechanics Cons: Rude salespeople more