United BMW Service Department

PLEASE! PLEASE! Research the dealership and read reviews on them before you make a purchase either in-person or over the internet. Read the state laws: Unfair and Deceptive Acts and Practices (UDAP) law; Magnuson-Moss Warranty Act; Federal Trade Commission's (FTC) Used Car Rule and other s.\r A great website to review all the state laws dealing with car purchases: www.lemonjustice com.\r Good luck and thanks for reading… I hope you find the car you’re looking for and don’t have to deal with Deceptive and Dishonest dealerships like United BMW of Roswell, GA. NOTE: They are a branch of Penske Corporation, so I would assume if United BMW has salesmen and managers that prey on innocent consumers then it would be easy to assume that other Penske Corp. owned dealership practice this type of “shady” sales techniques. \r more

The team at United BMW, Roswell, truly writes the standards in auto customer support. Everyone goes out of his/her way to make you feel at home, and continue to support their customers even after a sales transaction is completed. Our four sales experiences with Cheri Comfort, Sales Manager, and Jim Tompkins, Internet Manager, were absolutely flawless and quite civilized. In service Eric Rossmann, Assistant Service Manager, takes ownership of every single detail and he is never satisfied, until you are. I do not have enough good words to describe United BMW's excellent qualities under the leadership of Dean Ciccone, the General Manager. I most highly recommend them for sales and service. more

Asked United BMW to install a suspension upgrade kit on a new 2011 BMW. United BMW only installed half of the parts. The parts they did install were installed incorrectly. They rounded-off a few bolts. A four wheel alignment performed as part of the installation was massively hosed up. United BMW said that they sold me a different suspension that did only contain half of the parts, but cost the same amount of money. The service invoice cited the BMW part number of a product United BMW advertised prominently featuring the missing parts. The service invoice stated the missing parts had been installed. United BMW asked for another $1,500 to complete the suspension upgrade with all the required parts. United BMW insisted the four wheel alignment was done correctly even though toe-out was massively out of spec on all four wheels, and there was a .5 degree difference in camber between the two rear wheels. The after-sales manager 'suggested' that I not discuss my United BMW service experience on the Internet. By the way, check out prestoreviews dot com. PrestoReviews is a company that creates fake positive reviews for auto dealerships (*cough*CAEEDUCKETT4606*/cough*). more

I truly enjoyed the professionalism as well as courteous sales support from Joe Leonard. more

Professional and efficient. Thanks more

I had a very good experience picking up my X5. It was prepped well and the signing process went smoothly. I appreciate the lack of high pressure selling of dealer services (lojack, stone guard, etc.). I got the wheel/tire warranty but passed on the others. more

Service was excellent, a very pleasant experience. I would recommend United BMW to friends and family. more

The service could not have been better. Joshoa was very helpful, very professional and really understood what I was looking for more

Josh Sinsley is the reason I bought the car from United. I was dealing with Global Imports and while they were nice, it was obvious that they were not sincere. My experience at United just ""felt right"". more

Excellent service representative, Scott Green. He's the reason we do busines with you thru the service department and why we have now bought three cars from you. more

From the minute we walked into the door and met Jodie Fleishman we knew we were in good hands. Jodie was fantastic! She went out of her way to always be there for us as we carefully made the decision to buy an X5. Jodie was so knowledgeable and we connected from the very start. We would not have bought the car we did if it was not for Jodie! more

My experience was incredible; I was treated very well, with excellent customer service. The salesman I worked with was Jim Thomkins and he was very attentive. more

Very laid back. The salesman was not pushy, was very polite and simply answered whatever question I may have had. more

Wonderful and efficient! I will definitely come back as a repeat customer. more

Very pleasant purchasing experience. The salesperson was extremely easy to do business with and the custom factory order process went very smoothly. more

Adrianna is a fantastic service coordinator and is always very obliging more

The best in my 50 years of buying a car.The papers and car was ready when we arrived. This dealership should be the standard for all dealershipsincluding non BMW dealerships. more

For both my wife and I it was the most pleasant vehicle purchasing experience we have ever encountered. Your process was very smooth and well executed, leaving nothing to chance or burdensome to the buyer. Our salesperson, Vinith, was simple perfection and the dealership should be very proud of his service and knowledge. We received more than expected in all ways and would hold United BMW of Roswell dealership up as a model way to sell vehicles. Thanks for the experience. more

Best experience I have ever had at a dealership. When it is time to buy our next vehicle, we will definitely come back. more

Howard Wasserman made the experience so carefree and hassle free I almost couldn't believe I was buying a car. He got me in and out the door in my new car in about an hour! He was very friendly and personable. I actually enjoyed the experience of buying my car at United BMW Roswell! more