US Coachways

We had a MiniBus confirmed for a 3 trip to Washington D.C. on June 29, 2012 and after 1 hour delay from the scheduled pickup time I called the 24h dispatch team to find out that the bus broke down (they never called my cell) and after waiting another 1 hour they called me back to say that they were sorry and that they did not have another bus and could not find any other company that could take us and that they would refund the money. That's unbelivable that a big company like this would not have backup buses and drivers in case of a breakdown, scary! Even looks like the delay on sending confirmations is due to some sort of overbooking and yes in their contract says that they can just give the money back if there is no bus available on the day of the trip......just like I said nightmare.....use them at your own risk :) more

On May 10th, 2012 I called US Coachways to book a mini bus to transport 18 students to and from a Prom and was quoted a price and said they had availability. I needed to sign and return the forms ASAP and a project manager would get back to me within 48 hours to confirm the reservation and accept the deposit. It is May 22, 2012 and the project manager doesn't answer her phone, doesn't return calls and no confirmation of the reservation is done. Thus, still no ride. Everyone who does finally answer the phone tells me that only this one person can help and I need to continue to call back and talk to her.....that they are very busy and still can't confirm if they can book the Prom ride. The event is 6/2/2012....needless to say, I have found another company. Who needs this stress and aggravation. Why does it take over 12 days to confirm a reservation? It should all be in the computer...vehicle, driver, date, time...yes it is all available or no it is not. It was easier to plan taking 60 students to Spain for 10 days then to get an answer from US Coachways....after reading the reviews on other web sites...I would keep looking and not risk it with this company. more

My family renting a chart bus for an event during our family reunion and everyone could not have been happier. Besides everyone being able to have fun and not worrying about driving the charter bus itself was clean and the driver exceptional. They helped make our reunion a success and not another horrid family affair! more