The Weiner Companies, Ltd.

I lived in a Weiner apartment for about a year. Before I signed the lease, they were very nice and accomodating. After, though, the customer service and maintenance services was nothing short of horrible. I moved into my apartment and it was filthy, and several things were broken. There was actual mold growing in the bathroom ad one of the windows didn't close. When I emailed for a maintenance request, I got a pleasant response saying issues would be addressed. A few days later, I got a snotty, condescending email about how it's normal for windows not to close, that the apartment was actually clean (despite visible dirt on floors, bathroom surfaces, etc.), and that perhaps they might replace a moldy fixture in the kitchen. I requested they review the problems, and got a response a week later saying they might look into it. It went on like this the entire time I was there. The office staff and the contractors they hire have no customer service skills and are very rude, and they more

My problem isn't with the property it lies with how the office manager, and now partial owner) Kelli Ratcliff conducts herself. She is rude, insensitive and once she gets you into the property she could care less about any problems that arise. It's a shame because everyone else there is fantastic and the properties themselves are decent in comparison to some others. For me it's not a fair trade off and I would not suggest renting from them until they realize customer service is key and take her off of the front desk and not let her handle the public. more

Possibly the worst apartment company I have ever dealt with. I had many problems with cash transactions with them and they are absolutely awful with fixing anything. My roommates have called for problems with our appliances and it took them forever to get back to us (many issues were not even fixed when we moved out). I will never recommend this company to anyone and hope I will never find myself in the unfortunate position to give them my money ever again. more

I checked out a lot of apartments in CU. Weiner does have some sketchy ones, but definitely not as bad as others (AKA CPM.) The apartments I have rented over the course of 5 years and 3 apartments have always been clean with new paint and all repairs done. With maintenance issues, they always answer the phone and ALWAYS respond within 24 hours, usually within the same day. The office staff are very friendly and even remember who I am by name. Be aware, all of downtown Urbana has cockroaches, no matter where you are and who you rent from. And mice, that's all up to you. I can tell you in a duplex I lived in for 3 years, our neighbor had mice because he left food out. My husband and I never saw a sign of them because we keep things clean. The reviewers here obviously felt the need to vent their frustrations, but I can tell you, Weiner is a fantastic landlord to whom I just keep returning. more

I sublet an apartment through this company for THREE months. I gave them my own security deposit, assuming they cleaned the place within the week between the girl before me moving out and myself moving in. . . I barely unpacked KNOWING I wanted to get all of the security deposit back and KNOWING that the place was SUPPOSEDLY cleaned before my arrival. I wrote down everything and took pictures of the main issues. When I got the security deposit letter back, it said I OWED $330.00, even AFTER they used my $420.00 deposit. I was fumed and called them immediately. Two days have come and gone, with NO return phone call when I call almost every hour to speak to the maintenance department. They put me on the back burner, as they had done for the 3 months I lived there. I tried to get certain things fixed for the next prospective tenant and they refused to come out and fix anything. This is a terrible company to go through and I will never refer anyone I know to them. Pros: I don't even want to give ONE star Cons: Terrible customer service, delayed callbacks, more