Sweet Memories

I am a wedding coordinator so when I saw a new bakery opening in the Apex area, I decided to check them out as a potential vendor for my brides. On two separate occasions, months apart, I went into the bakery and requested information on cake flavors, ordering info, and contact info. I introduced myself to Donna Ford at the first scouting trip to Sweet Memories and you would think that a business owner would go out of their way to schmooze up potential business with a wedding coordinator but nope, she left me unimpressed. I had already taken the effort to visit her bakery, I wasn't about to play the game of begging her to give me information on her business that I could share with my brides. The second try I made months later, I interfaced with a young woman who appeared to absolutely hate her job. If this was the ""face"" of Sweet Memories Bakery being presented to customers, it raised a BIG red flag for me because what if there was a problem with a cake in the future? Is this the level of professionalism we could expect? This female employee was incapable of giving me any information. At the time Sweet Memories offered appetizers for sale yet I could not get a list of what those appetizers were or pricing. I was invited to leave my email address and told I would get that info emailed to me. It never arrived. Leaving my phone number never resulted in any return calls either. To me, these are red flags that signal potential problems. A customer should never have to chase after a wedding vendor to get basic information. Based on my interactions with this business, I do not refer Sweet Memories Bakery to brides and steer them away should they inquire about it. more

Great Bakery! Pros: Delish Cons: Nice People more

I eat wedding cakes all the time.... (I'm a wedding photographer) and Sweet Memories cakes are simply the best. They are fresh, moist, creative and many great flavors.\r \r Additionally, they have made numerous cakes for our kids' birthday parties and they are awesome. They have come in the form of mountains, pirate ships, space shuttles, puppy, and fancy Nancy... to name a few. When the guests arrive, there is always a little shock and awe followed by ""WOW, Who made that amazing cake?"" Then later when they get to have a piece... ""WOW, this is realllly good!""\r Pros: Great Cakes, Always ""Yummmmmy"" & Very Creative. Cons: My Birthday (cake) only comes around once a year. more

I love Sweet Memories! We bought a special ""Harley"" cake for my Dad's birthday - it was perfect to look at, but absolutely heavenly to eat! Everytime I go there I end up getting a cupcake or cookie - they are all scrumptious! Pros: Cakes and desserts taste as good as they look! Cons: I'll get fat if I keep going there more

Last weekend I ordered a custom birthday cake from Sweet Memories. I was a little nervous about it, only because I hadn't ever used them before but I had heard great things from a lot of my close friends. So I thought I would give it a shot. They made a great cake for my son's first birthday. I took them our invite and some swatches from our linens and they did the rest. The design was perfect and it tasted AMAZING!! They have a such a talent for making their cakes look modern and fun plus everyone was so friendly and helpful! I can't wait to go back for my next special occasion! I would absolutely recommend this bakery to someone who wanted something really special for any event. Pros: great custom cakes! Cons: a little too far from my house but worth the trip! more

I just had my wedding cake made from Sweet Memories Bakery and had the best experience possible! I went into their shop several months before for my initial bridal consultation and they made me feel so comfortable and special. Throughout my process they were so accomodating to my constant changes that I made. I was one of those brides that couldn't make a decision! :) Then when I saw my cake for the first time it was absolutely perfect and just like what we had discussed! The team at Sweet Memories added such a special touch to my wedding! I can't wait to go back for birthday and anniversary cakes in the very near future! Thank you Sweet Memories team!! Pros: Great customer service and amazing wedding cakes! Cons: Honestly I didn't find any! more

found out about Sweet Memories from the Raleigh Wedding Show and I thought their cake was by far the best in the show. I made an appointment to meet with them and there was bad weather on my appointment day. I showed up despite the weather and they were closed that day and the next. I also left several messages but no response. I waited for a call that Monday and when I didn't get one, I called them back. When I called them it seemed they could care less that they weren't there and basically had an ""oh well"" attitude. They couldn't even reschedule me for another two weeks. That was my last straw. I was still willing to work with them based on the cake I tasted however, after I talked to them on the phone and they didn't seem to care I just got annoyed. I only want to work with vendors who will give me 100% on my special day and who actually care about having my business. So, If you want good cake with no customer service, this is the bakery for you. Pros: Awesome Cake Cons: Poor Customer Service more

I ordered a small specialty cake for my wife's birthday from here. My mistake !! Our usual bakery, Victorias Sweets, was closed due to a relocation so we decided to give Sweet Memories a try despite the mixed reviews. I do not want someone else to blindly make our mistake. I didn't ask for anything special other than what they advertised on their website and got the smallest available one. This looked fine on the outside but inside it was not what we ordered. SM agreed to make another one. Unfortunately, the second one was similar to what we ordered (we chose a different kind) for a replacement (also plainly stated on website) and then confirmed in person what it would have as ingredients. Couldn't tell until we cut into the second cake that it was not what was ordered again. They charge in advance of your order so you're pretty much stuck. Maybe they can save money that way by not giving all the special ""insides"" advertised and make a decent looking cake on the surface. Only after you've cut into them will you know the mistake ! Make no mistake yourself and look elsewhere or suffer disappointment. See above for a possible alternate recommendation (VS). They did our wedding and all birthday cakes prior to this year. We won't be back here. Pros: A decent cake but not special Cons: Will not get what you order more

After spending a lot of time designing my perfect cake, I needed to find the perfect bakery to make my dream come true. Sweet Memories did just that! My cake was beautiful and delicious - and, even though my wedding was almost 6 months ago - guests are still bragging! If you're looking for a delicious, well-designed cake - I would definitely suggest contact the folks at Sweet Memories! Pros: Beautiful cakes! Delicious! more

When I went to Sweet Memories, everyone was really nice and attentive. They make sure that you get to meet with them, taste the different cake flavors, and design the cake that you want.\r The staff is extremely busy - as they are a wonderful bakery and are constantly creating beautiful cakes - and it is important to remember this during the process. While I was busy worrying about other details, They took care of my cake. We had so many compliments and everyone thought that the cake was delicious! Pros: Beautiful design, delicious cakes more

The one nice thing I can say was that my wedding cake tasted very good. But, that is where it ends. The cake looked nothing like what was discussed with Donna. The colors were wrong, the sugar flowers underwhelming, and several other details just completely omitted. Honestly I think they accidently dropped my cake and I got the quicky redo. The thing about a wedding cake is that by the time you get it, if it's wrong there is not much you can do. When my mom discussed with rude staff and ultimately Donna the discrepancies with the cake, we got nothing but denial. I would go elsewhere for your special day. \r Pros: Tasted Good Cons: Everything else more

They did our wedding cake for us. It was beautiful, delicious and exactly what we wanted. The staff was very friendly and easy to deal with. I would highly recommend Sweet Memories for any special occasion. Pros: DELICIOUS cakes, very unique flavor options Cons: none that we experienced more

Sweet Memories made a beautiful and delicious cake for my daughter's first communion. It was absolutely breathtaking. Guests were actually swiping the icing and crumbs of the cake plate after the cake was devoured! We also ordered cookie platters and cheesecakes for a family party for the next day. The cheesecake was very creamy and one of the best desserts that I have ever eaten. The cookies were very fresh and melted in my mouth. I will use Sweet Memories for all my parties and it is worth the drive from Raleigh. Pros: Melt in your Mouth Desserts Cons: a bit of a drive for me more

Sweet Memories made us the most wonderful and delicious wedding cake. We had the simple elegance cake with almond buttercream frosting. Our guests commented that the cake was ""the best wedding cake"" they had ever tasted,and I have to agree. They decorated the cake exactly as we had wanted and coordinated so well with the florist and the Barclay staff. Many thanks to Sweet Memories and the staff. I can't wait for my anniversary. Pros: great staff, great cake, great style Cons: the cakes are not calorie free!! more

I would not recommend this bakery to anyone. Make no mistake, their cakes taste great and are beautiful. But, that doesnt even begin to make up for their horrendous customer service. Cons: horrible customer service more

This bakery made the most amazing wedding cake for us! Everyone was talking about how delicious the cake was and this was the first wedding I have ever been to that didn?t have any leftovers and people went back for seconds (even thirds). I really enjoyed working with their staff! They were very helpful and really cared about making us the perfect cake! Pros: modern design, friendly staff, and amazing tasting cake! Cons: no complaints here! more

We are from New York and missed the bakeries there.\r Then we found Sweet Memories Bakery. The cheesecake is the best I have ever eaten and the cakes are delicious. We love Sweet Memories. Pros: everthing taste great Cons: open more more

I had planned on using this bakery to make my wedding cake. We saw them at a bridal event and questioned them about one of the cakes they had on display. The girl was very rude to me and wrote me off telling me that the cake was very expensive and that I would not want it. I'm not sure why they would turn someone away perfectly willing to pay for an ""expensive cake"" but I plan on getting the same ""expensive cake"" at another bakery with less attitude. Pros: Beautiful and tasty cake Cons: Staff is beyond rude more

Best cakes hands down! Tried every place at the Triangle Bridal show and no other bakery compared. Sweet memories was the most delicious and highly recommended by my caterer. 100% satisfied! Pros: DELICIOUS beyond any other baker! Cons: Pricey more

I recently had my wedding cake made by Sweet Memories. It was absolutely wonderful. The design was beautiful and was done so elegantly. I can't wait to order my one year anniversary cake. All of my guests raved about the cake, the look and the taste. I will order all my cakes and desserts from Sweet Memories. Pros: Wonderful Cakes and Staff Cons: Can't eat the cake everyday more