Southern Hills Animal Hospital

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3827 Hite St SW
Roanoke, VA 24014

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(540) 343-4155
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Best

We sincerely appreciate the care and comfort you extended to Mikalah while she was in your care. Thank you from the bottom of our hearts.

Worst

My experience with Southern Hills has always been a pleasant one. The Doctors there care so much about my cats and their health. They always start with a conservative approach in ...

They take great care of your pet 12/23/2010

Dr. Thornton and staff, thank you all so much for taking such good care of Trixie. more

Thanks for the gentle guidance 12/17/2010

Thank you so much for the beautiful flower vase in memory of Bucky. To the staff, thank you for showering Bucky with attention and thank you for your kind words. A special thank you to Dr. Mary for answering so many questions. As a caregiver of a pet with cancer I was in denial. I had hope that we could defy the odds and beat the cancer and become a textbook miracle case. You said the word aggressive, but I chose to be in denial, so thank you for gently guiding me with Bucky's treatment. more

loving treatment 12/15/2010

Thank you for the loving and excellent care you gave to our cat, Midnight. We feel it was due to the wonderful care and attention that she received from you that helped prolonged her life. She lived to a ripe old age of 21 years and her quality of life was good. Thank you. We appreciate. more

You will always have a special place in our hearts 12/10/2010

Thank you for the beautiful flowers sent in memory of Harley. We would like to take this time to thank you for the wonderful care that was given to our precious Harley over the years. You will always have a special place in our hearts. more

Thank you 12/8/2010

I would like to take the time to thank you for taking such good care of me. I don't know mommie would have done without you being there to help me in my time of need. Thank you for taking such good care of me and being so kind and helpful to my mommie and daddy. My God bless you all for the wonderful job you do and your kindness when people and animals need it the most. more

Todd and I can't thank you enough 12/6/2010

Todd and I can't thank you enough for everything you have done for our ""family."" Your kindness and generosity has meant so much to us for so many years now! You (and your husband) are true testaments to your profession. Thanks again. more

You have been so good to me! 12/3/2010

I wanted to thank you guys so much for everything you have done for me. I don't know what else to say. You have been so good to me! more

They are the best! 11/29/2010

You guys are the best! We appreciate all you do for us and value our friendship! more

Treated our dog like her own 11/23/2010

We really appreciate the flowers. Thank you. And thank you for all the wonderful care you gave Bamse over the years. Your skilled abilities allowed her to lead a normal life even after all the leg problems she had. We have always felt like you treated her as a member of your family as well as ours. more

We will definitely be back! 11/15/2010

Thank you very much for all that you did for our pup during a difficult time. You went the extra mile and made a bad situation easier to deal with. We will definitely be back! more

Heartfelt thanks 11/9/2010

I wanted to extend my heartfelt thanks for the care you provided to Hershey and to our family in her final days. This time has been extremely difficult, but it was comforting to know that Hershey was surrounded by loving folks who cared about her. more

Thank you for all you did 11/8/2010

It was doggone nice of you and your staff to look after our babies all these years. Kitt, Peaches and Bessie. Thank you for all you did. more

Love the Thorntons 12/29/2009

Waiting a half hour to pick up your pets from boarding? I think that reviewer is exaggerating. I have boarded my dogs at Southern Hills for awhile now and have never had any problem whatsoever. In fact, one of my dogs who has always been shy/nervous around humans is now great with people and I have Southern Hills to entirely thank for that. His tail is wagging from the moment we step in the door because he knows he is in a safe and happy environment in Southern Hill's care. more

Very Helpful 12/28/2009

I am disabled and simply cannot get out of my house to take my pets to a veterinarian, so i felt very guilty for calling Southern Hills Animal Hospital to ask them for the name and phone number of a traveling small animal vet. However, much to my suprise, the receptionist was more than happy to help me out even though her establishment would have nothing to gain by assisting me. I thanked her for taking the time to answer my question and apologized for wasting her time. She stated that I had absolutely not wasted her time and she hoped that someone would help her if she were in the same situation. She also stated that the Doctors/owners were good Christians and therefore believe in spreading goodwill. Pros: Helpful Staff more

Great place for animal care 12/28/2009

My experience with Southern Hills has always been a pleasant one. The Doctors there care so much about my cats and their health. They always start with a conservative approach in diagnostics and request my permission before performing diagnostics or treatment . I have boarded my cats with them a few times and they always come back looking better than when they were dropped off! Pros: Passionate animal care givers more

Go elsewhere 11/30/2009

Southern Hills is probably the most poorly run business I've ever encountered. My mom has taken her dog there for years. The most recent visit was the last straw and they have received their last dime from our family. The last visit I was in the office for an hour and forty-five minutes. The first hour was spent in the exam room waiting for the vet to come in and perform the most incomplete check-up I've ever seen. I felt like I was in a car lot the entire time, just being haggled for add-ons to the services. I also had a strange feeling that some of the staff was on some kind of drug. My mom boards her dog there and says she always has to wait around 30 minutes for her dog to be brought out. DO NOT TAKE YOUR ANIMAL HERE. They will waste your time and unfairly charge you for services that aren't performed. Cons: Long wait times and uneducated staff more

Do NOT take your animals here - READ THIS!! 9/25/2008

We started bringing our boxer to S. Hills in November, 2006. She was drinking A LOT of water and was peeing way more than normal. They proceeded to do a series of tests and diagnosed her with Thyroid Disease, placed her on medication and requested a follow-up in a month. The next SIX months consisted of an Urinalysis and Thyroid Pannel (blookwork) once a month. Each month the dosage on her meds were adjusted in hopes to regulate her thyroid. We payed for each visit, in addition to her perscriptions that weren't doing a thing. We payed Southern Hills over $3,000.00 in vet bills for our BOXER ONLY! (We payed $2,000.00 for our 10 yr. old English B.Dog's surgery that died 2 months after recovering. After getting a 2nd opionion on this by 3 different doctors, ALL said they would have NEVER performed this surgery on a dog in her shape.) After six months of the SAME thing with Southern Hills, we finally decided to get a second opinion. We took our boxer to Brambleton Vet and within a 24 hour testing, Dr. Linda Jennings discovered she was diabetic. 6 months of treatment and nothing and Dr. Jennings figured it out in 24 hours!! Within a week, our boxer was back to her old self. Our boxer suffered 6 months of discomfort, because no one at Southern Hill would take my concerns serious enough to do different tests. And I trusted him that he knew what he was doing. They NEVER waved any of the office fees either, regardless of how often we were coming in and it always had to be paid in full at the time of the service. They also switched medicines on us - filled our boxer's medicine with our B.Dog's and visa versa!! Come to find out, it was the 'receptionist' that filled the medicines which she was not licensed to do! To top it off...they made us pay for the refills! No lie! DO NOT take your pets to them. They are overpriced, unorganized and their passion is not to meet the best interest of their clients. In my personal opinion, it's about the money only! Pros: They will always fit you in for an appointment Cons: Overpriced, unorganized, in for the money only more
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