Sir Carpet

These guys are great!! I had a guy from Sir Carpet out today to clean my carpets and while he was there I asked him to clean my sectional sofa too. OMG....my couch smells SO GOOD, and I had no idea how filthy it was until he cleaned it. The carpets look good too and I actually paid less than I expected to pay. I will definitely use them from now on, I'm glad I tried them! more

I don't know why these people were upset on the 23rd, but the guy from Sir Carpet that came out to my place yesterday was awesome! I agree with the first 3 reviews, they were very impressive! The carpet cleaner was at my place for hours scrubbing and cleaning. I never thought the carpet would come that clean in a million years. I will definitely use them every time from now on! You should seriously call them, you won't be disappointed. more

Please save your money and go rent a steam cleaner, you would have better service. Service was poor, they were two hours late and cleaning was sub par. I could have done a better job myself. Very disappointed. more

I was very disappointed with the service. They were over 2 hours passed the time they were suppose to be here! The Tech told me that they were in the area around the time they were suppose to be at our home doing another house, and then they were sent out to west valley for a job! They told me the floors would be dry in a couple of hours, well that didn't happen! They were still damp when we got up the next morining! I am sorry but I would not use them again. Plus they charged me $60 extra for pre-treatment, which at the time I did not think was to much. But because of the other problems, it was! more

I had a bad experience with a carpet cleaner before so I was a little leery about hiring another one. But the guy Sir Carpet sent over was really polite and did an awesome job on my carpets. I wish that I got his name so that I could ask for him again, but based on my experience with Sir Carpet I would definitely use them again. I gave my sister their number too and after she got her carpets cleaned they sent me a coupon for money off future cleanings as a thank you gift for giving my sister their number. I thought that was a really nice touch. They seem to be very organized and polite which is not always easy to come by anymore. Two thumbs up Sir Carpet! more

I use Sir Carpet for carpet and tile cleaning for my property restoration business. I have worked with them on many projects and have referred them to others with confidence. They are very responsive and attentive and have very nice equipment. I have worked with others in the past that were not as professional, so they have been a valuable asset for my business. more

My house is all tile so I didn't experience their carpet cleaning, but the guy that came from Sir Carpet did an awesome job on my tile and grout!! It was amazing to see as he was cleaning what a difference it made. The grout was black and after he cleaned it was white again! He sealed the grout and gave me some advice about how to keep it from getting black so fast next time. I have used companies that were not as good in the past. They were the best I've seen. more

I called Sir Carpet because I saw an ad on craigslist and their prices looked good. I called on a Saturday night and someone actually answered the phone! She was very professional and knew what she was talking about and even helped me save some money with a coupon I didn't know about. The guy that came to clean my carpets was really nice and did a good job. I will use them again next time, overall it was a very pleasant experience. more

First off let me say that I saw the ad online for Sir carpet and was happy that they advertised no hidden charges. I booked my appointment online and picked my time, date and services. My appointment was set for 8 a.m. and I scheduled the rest of my day accordingly. On the day of my appointment the customer service representative, Heather, called me at 9 a.m. to confirm. When she told me the tech wouldn't be out until noon I was already getting a bad feeling. When I told her I had been waiting since 8 for my cleaner she became upset and put me on hold without asking. She was very rude and unprofessional. If I didn't have to move out of my house that day I would have called another company. When the tech, Simon, showed up he was very polite and professional and explained what my carpet was going to require. This was different than what was quoted on the website. He said that stairs were charged differently than a room and that my dining room was counted separately even though it was connected to my living room. He also explained that spotting and sanitizing was a separate charge. My bill went from $45 to about $200. I don't think it was his fault but I feel that the online was misleading and there were hidden charges. I would not recommend this company for several reasons. First of all the website is put together poorly and is confusing. It does not detail the hidden charges given to me at my appointment. Second and the biggest is the Representative Heather. She should not be in a position of customer service with an unprofessional demeanor like hers. Third is the tardiness which I also blame on Heather. Confirming a job one hour later than its scheduled start time is just perplexing. All in all, I do not recommend this company and have told my coworkers and family to avoid them. Pros: Same day service Cons: Terrible customer service over the phone more