I was nervous to try a new salon. After all, my hair doesn't magically grow back like Barbie! When I popped in to take a look around, I was greeted by Emily who went out of her way to make me feel comfortable, giving me a tour, asking me about my needs, "If you tell me what you're looking for, we'll make sure you're paired with the best match." I knew then that I had already found the best match. I'm super shy about telling stylists if I'm unhappy with something, but Emily made it super easy to communicate concerns. By the end, I wasn't sure about my hair, but honestly felt I was just having a bad hair day. Emily assured me that I could return in a day or two if I wasn't happy. The next morning when I woke up, my hair had chilled out and looked exactly like what I wanted. :)
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