I called Roto-Rooter to help me with a back up in my basement shower. A dispatcher called me within 10 minutes of me placing my call to let me know that his technician Larry #30-418 would be at my house within a half hour. Larry was VERY professional, friendly, and knowledgeable!!! He consulted with me and sought to understand my issues. Larry made suggestions and recommendations on how to not only solve them today, but on how to prevent them in the future as well. He answered all of my questions in an informative, educational, and respectful manner. Larry has a very pleasant demeanor and is customer-friendly! I would absolutely call our local branch (Cleveland) of Roto-Rooter again, as well as recommend them to family and friends. A very timely job well done!!! Thanks, Roto-Rooter!
Pros: Quick, knowledgeable, helpful, professional
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