Ron Tonkin Chevrolet

I had a bunch of work done by them in at the end of July 2012, including a brake job.\r \r My front right brake begin to make some horrible metal on metal squealing sounds, which was odd being that they had just been done ten months ago. I called them to ask what kind of warranty a brake job carries and was told 12 months or 12,000 miles. I had driven about 14,000 so it was apparently my problem now. I drove it squealing for a day or two till I could figure out what to do and upon arriving home one of the brake shoes was ejected from my brake (not a good sign)\r \r I bought new brake shoes and rotors to fix my own brakes, having lost trust for others doing it. Upon pulling off the right side where the noise was coming from I saw that on one side the brake shoe was worn completely down to the metal and the other side was pristine new. This is very abnormal. I examined the caliper and saw that it had been ruined when the brake shoe was ejected, but not did appear to be the issue. After looking more I saw that one of the pins which allows the brake system to move around was frozen in place, while the other side was free and easy, this was the problem. After some working with the pin i got it to come lose and it was full of rust and had absolutely zero lube. When they did the brakes all they did was replace the brake shoes. The previous shoes must of been ground oddly and they didn't bother to take the time to find out why and just stuck me with new brake shoes. This cost me a caliper, a rotor and a set of brake shoes. \r \r People go to dealers understanding they will pay a higher price and expecting great service, not crappy rushed work.\r \r I did the other side of the brakes as well and found that the friction material had come lose from the brake pad, so that was destined to be a problem as well. Cheap parts and bad service. I do not recommend this place. more

about tonkin online parts.just a thief.send to me order with 0$shipping.and after paiment claim from me 50% additionals paiment. more

At the age of 48, I finally came to the end of my rope in more

We came in here two days ago intent on purchasing that day. We were considering the Cruze (great if you have no back seat passengers smaller than a toddler), the Malibu (much better until they became preteens unless short stature runs in the family) and the HHR (very bad blind spots & basically an Aveo on steroids; smaller than even the Malibu by a good 5-6""). more

I came into the store during our great snow storm and was greeted with a happy to see you and was treated great when all the other stores my wife and I went to seemed eager to get us to leave. Ron Tonkin helped me with all our needs and got into a brand new 2008 Chevy Silverado, thanks for the help I will tell all my family and friends more

I bought a car from Ron Tonkin in December 2006. As is expected, Ron Tonkin was eager to serve and made it possible for me to drive the car I loved home that evening. However, from the moment I drove off the lot I was never given that kind of service again. Ron Tonkin prides itself on being customer serve oriented and not like other dealerships that are more interested in the sale than the customer. In my experience, this is not true. They lost documents I gave them, they did not return my calls, and one gentleman was very rude to me on the phone. I had to take persistent action to get them to follow up on anything that had been promised to me at the sale. However the blatant display of unprofessionalism came when I wrote a letter, labeled personal and confidential, to the general manage of Ron Tonkin Chevrolet explaining how disappointed I was with the service of his company and to this day I have never received acknowledgement of that letter. I am appalled at how I was treated by them and I advise you to never buy a car, new or used, from any Ron Tonkin dealership. Pros: Lots of cars to choose from Cons: inconsistent customer care, lost documents, delayed servce and many unreturned phone calls more