I had a bunch of work done by them in at the end of July 2012, including a brake job.\r
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My front right brake begin to make some horrible metal on metal squealing sounds, which was odd being that they had just been done ten months ago. I called them to ask what kind of warranty a brake job carries and was told 12 months or 12,000 miles. I had driven about 14,000 so it was apparently my problem now. I drove it squealing for a day or two till I could figure out what to do and upon arriving home one of the brake shoes was ejected from my brake (not a good sign)\r
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I bought new brake shoes and rotors to fix my own brakes, having lost trust for others doing it. Upon pulling off the right side where the noise was coming from I saw that on one side the brake shoe was worn completely down to the metal and the other side was pristine new. This is very abnormal. I examined the caliper and saw that it had been ruined when the brake shoe was ejected, but not did appear to be the issue. After looking more I saw that one of the pins which allows the brake system to move around was frozen in place, while the other side was free and easy, this was the problem. After some working with the pin i got it to come lose and it was full of rust and had absolutely zero lube. When they did the brakes all they did was replace the brake shoes. The previous shoes must of been ground oddly and they didn't bother to take the time to find out why and just stuck me with new brake shoes. This cost me a caliper, a rotor and a set of brake shoes. \r
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People go to dealers understanding they will pay a higher price and expecting great service, not crappy rushed work.\r
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I did the other side of the brakes as well and found that the friction material had come lose from the brake pad, so that was destined to be a problem as well. Cheap parts and bad service. I do not recommend this place.
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