I bought a car from Ron Tonkin in December 2006. As is expected, Ron Tonkin was eager to serve and made it possible for me to drive the car I loved home that evening. However, from the moment I drove off the lot I was never given that kind of service again. Ron Tonkin prides itself on being customer serve oriented and not like other dealerships that are more interested in the sale than the customer. In my experience, this is not true. They lost documents I gave them, they did not return my calls, and one gentleman was very rude to me on the phone. I had to take persistent action to get them to follow up on anything that had been promised to me at the sale. However the blatant display of unprofessionalism came when I wrote a letter, labeled personal and confidential, to the general manage of Ron Tonkin Chevrolet explaining how disappointed I was with the service of his company and to this day I have never received acknowledgement of that letter. I am appalled at how I was treated by them and I advise you to never buy a car, new or used, from any Ron Tonkin dealership.
Pros: Lots of cars to choose from
Cons: inconsistent customer care, lost documents, delayed servce and many unreturned phone calls
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