Roman Skin & Body Therapy

I am and have been a client for 7 years. Betty and her staff are wonderful. They are knowledgeable and really care about their clients. I have had several services at the Spa and the massage is the best I've ever had. Also, I will ONLY go to see Betty for my eyebrow waxes and facials. She is wonderful and highly skilled. I highly recommend them! more

I have been going to B Roman for over five years and have had a variety of services throughout this time. Betty and her staff have always been welcoming and professional. I drive one hour each way and will continue to do so and would recommend B Roman to anyone! more

I have been a client of Betty's for over 16 years, and would never go anywhere else for a bikini wax! She is professional, and knows how to wax sensitive skin such as mine. I made the mistake ONCE of having someone else perform my bikini wax, and left bruised and with a horrible rash!! Betty and her staff are professionals, and well established long time merchants of the Cary area.\r \r Laura A. more

I am a long time (over 15 years) client of B Roman Skin and Body Therapy. The experience I have is wonderful each time I go. Betty uses only the highest quality products and techniques to provide state of the art skin care, while providing the relaxation and rejuvenation needed for an elegant spa experience. I would never consider any other skin care/spa service provider. I lead a busy hectic life and my treatments there leave me feeling relaxed, refreshed and my skin glowing! more

Roman skin and Body Care is the place to be if you want to receive exceptional skin care. I have been going there for years and the staff has always been professional and friendly. Betty is very professional and very through. I have sensitive skin and she has made my skin glowing. She gives a wonderful facial and is very knowlegeable on all the products. I highly recommend her to everyone. I leave there feeling beautiful and with a sense of well being. Everyone should have this experience. Can't say enough!!. more

When I arrived, the receptionist was on the phone with her boss. Instead of greeting me, and delaying her call, she continued to run down the entire day's list of clients. AND, she commented negatively on one in particular, making snide remarks! Only when I made a motion to walk out the front door did she cut her phone call short. Unfortunately the experience went down from there. The ""spa"" manicure and pedicure ($100) was marred twice before I even left the spa, and I ended up removing the polish from my toes myself before my big evening. It was far from luxurious....nothing special at all and in fact somewhat rushed despite the fact that I was the only person in the entire spa at the time. The manicurist was chatty, pleasant, but inattentive to details. I have patronized the less expensive walk-in nail salons with much better success. I won't be returning, nor will I purchase gift certificates for friends from this establishment. I honestly don't know how they stay in business. Pros: uncrowded Cons: wait time; manicure skills more

I had my first massage ever, with Ester. I was a bit nervous because I didn't know what to expect. She was SO friendly, she put me at ease right away. She answered all my questions, without making me feel silly for asking them. She explained to me what she was doing, and how the my muscles would respond. I have had pain in my neck and shoulders for years, and a constant headache going on 3 weeks. After this one appointment, my headache is gone and I can turn my head much farther than I could when I came in! My neck and shoulders feel incredible. I will be back and I will tell everyone I know to visit! Thank you so much! Pros: Easy to find, Plenty of Parking, Friendly Staff Cons: not much room to sit and relax while waiting more

My massage at B Roman was like a dream! The staff was very friendly and treated their clients with respect. I will definitely be back again! Pros: Service,staff,location. more

This is the first time that I have rated a business on this site, but I felt compelled after receiving truly the best massage ever from Wendy at B Roman Skin and Body Spa. My appointment was rather last minute, but they were able to fit me in. She spent time to discuss my expectations and needs that I had and was able to address my issues better than I could have anticipated. I have suffered from migraines and neck & shoulder tension for such a long time that I felt like some relief might be possible, but never thought that I could feel as good as I did following the massage. I feel she totally customized the massage just for me! You can tell that Wendy loves her work and cares for her patients. I will recommend her to neighbors and friends and now to all of you as well. Cons: A little tough to find in the plaza more

I made a first time waxing appointment at B. Roman's. When I arrived, the receptionist told me I didn't have an appointment and called the other location to see if I had made an appointment at the wrong place. After a few minutes of going back and forth, she finally discovered that my appointment had been made under another client's name. Finally, almost 20 minutes after my appointment time, she takes me back to meet the esthetician. While I was aggravated about the circumstances, I appreciate the receptionist's kindness throughout the ordeal. She attempted to resolve the situation the best way she could. She apologized profusely for the mix up. However, when I met the esthetician, she seemed annoyed by the circumstance and acted as if it was my fault. She was very negative and unfriendly while performing the service, telling me how the previous waxer did such a poor job and she would need months to undo the mess. I felt the appointment was very rushed because the confusion at the front desk had caused a back up of clients, since waxing appointments were scheduled every 15 mintues. \r \r Apart from the lacking customer service skills, I was fairly pleased with the wax job. My main complaint was that she did not tweeze the short hairs left behind when waxing my brows. So, I had to tweeze them whenever I got home. The shape of my brows were exactly what I wanted, and I do believe that she is an experienced and capable esthetician. I simply wish that the services I was paying for were not cut short because of a front desk mix up. Maybe they should allow more time between appointments to allow more flexibility. Pros: Competetive Pricing Cons: Customer Service, Scheduling more

Wonderful spa package included massage and mani pedi. I was treated very well and really enjoyed it. The massage therapist, Gretchan, was very kind and had a good touch. I hold a lot of stress in my neck and she really relieved a lot of that. The manicure and pedicure was awesome. The mani actually lasted a whole week, which I have found is not the case with most manicures I have received. The manicure was what really made me want to give the place 5 stars. I can't remember the nail technician's name, but again, she did a great job. more

As a first time bikini waxer, I was very nervous about the whole waxing thing. I've heard horror stories from people about bad experiences at other places. At B Roman Skin and Body Therapy they make you feel so comfortable. They know what they are doing. It wasn't as painful as I expected. I'll be a regular now. If you are at all nervous about waxing go see the ladies at B Roman and you will not be disappointed. more

I had a massage last weekend at B Roman. I have to say it was one of the best massages I've had. I left feeling like a new person. I will be back and will spend the word on how wonderful it was. more

Just wanted to make a comment on a positive experience when speaking with Nicole the manager. I had bought a gift certificate for my friends birthday. Even though the certificate was postmarked 9/1. The certificate did not arrive until 9/10! My friends birthday was on 9/4. I spoke to Nicole on or about 9/6 and explained that it was supposed to be a birthday surprise. I had flown in from NY to go to the spa with my friend on her birthday. Now being 9/10 the whole point was moot. I asked for a refund. She had absolutely no problem with this minus 10% for administrative costs, which I felt was quite fair. I absolutely applaud this type of customer services. If I visit Cary again I will definately be taking advantage of this spa! more

I will be returning to see Esther at this spa. I had a wonderful facial with Betty, however it was the massage that truely blew me away. I can't remember when I've had this much motion in my neck! I feel amazing!! She got rid of the headache I'd had for three weeks!! Surprisingly, I wasn't nearly as sore as I've been from previous deep tissue massages that I've had. She really told me about my muscles and how I can begin to notice my bad habits and begin to change them. She also gave me a number of stretches and tricks to do at home to maintain the work she'd done, which made me feel really taken care of. The icing on the cake was that she even used a hot towel on my back and feel.. it felt so fantastic!! I look forward to my next appointment! Pros: professional and talented staff Cons: must book ahead of time for appointments, not avaliable for walk in appointments more

I puchased a gift certificate for a friend to visit the spa for a relaxing day of pampering. When she initially went there to schedule the appointment, she was greeted by Betty at the front desk. Betty was completely rude and mean. My friend does not wish to even go back for the appointment she felt so uncomfortable! I have purchased her another gift certificate at a different spa and will throw the gift certificate from B. Roman in the trash - it is not worth it! I understand policy, but there is a proper way to communicate to your customers, there is no room to be unkind and disrespectful. more

I have been going for over 2 years for monthly facials and it is wonderful. I always leave feeling refreshed and beautiful. My skin is assessed specifically for me and then problems addressed. The products have made a huge difference for my skin. I have also tried other treatments which have been great. and learned how to use makeup to stay looking natural. The staff are always nice and appointments are on time. They make sure you are using the right products for your skin. I can't wait for their new space to open! Pros: Knowledge of staff, products more

I went in for the sea salt scrub which included the special shower and then lotion application. The whole thing including filling out the paperwork, getting undressed, moving to the second bed, and getting redressed and waiting for her to come in the room each time took less then 40 minutes. Which means that they took less time on me (about 12 minutes for each thing) then I would have spent had I just taken a shower myself! Blah. The shower thing leaked so it was dripping all over me even when turned off (including in my face) They used cheap lotion and I left feeling greasy and rushed. The people working there were nice that was its only saving grace. I will not go back here, I was so excited, I wanted my skin to look good for my wedding, and I saw all the good review, I apparently will have to do it all on my own. Maybe it was a fluke, but keep my exerience in mind when looking for a spa. Pros: The staff was nice Cons: they rushed me through, it was like they had somewhere else to be. more

I was surprised to see good reviews for B Roman, then I saw they are all several years old. I recieved a gift cert. from my husband and had a ped/man. The woman who did it was not nice, gossiped and complained about her back hurting. She also gave me a manicure that she cut out steps that were supposed to be done ( I later read what I was supposed to have in their brochure). I was asked about buying thier skin products and, when I had my brows waxed, I was told not to ""tweeze inbetween"" appts. Anyone knows that tweezing is the best way to maintain a waxing without having to come back every week or two. I called and complained and was given several excuses by the owner ( the woman and I must have had a personality clash) etc. I do believe I am the customer, and if I am unhappy they should try to make it better. I wasn't trying to be unreasonable, I was just not happy at all. My husband called after I did to complain, and was finally able to get our money back. I wouldn't recommend this salon. Pros: was able to get money back after 2 phone calls Cons: staff unproffesional, very high priced more

This place is so serene and beautiful, and Betty Chambers is my absolute favorite spa specialist (and owner). She gives the best bikini wax. I have had her bikini waxes (everything - beyond Brazilian) and even though it's a painful process normally, she is quick, an expert, and does a fabulous job. Love her, and love Roman B! Wish I could visit a lot more often! Pros: Great staff, great bikini wax, serves tea while waiting Cons: Somewhat pricey more