I puchased a gift certificate for a friend to visit the spa for a relaxing day of pampering. When she initially went there to schedule the appointment, she was greeted by Betty at the front desk. Betty was completely rude and mean. My friend does not wish to even go back for the appointment she felt so uncomfortable! I have purchased her another gift certificate at a different spa and will throw the gift certificate from B. Roman in the trash - it is not worth it! I understand policy, but there is a proper way to communicate to your customers, there is no room to be unkind and disrespectful.
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