Recliners.LA - Santa Monica

My wife and I spent three hours going through all their styles, and then choosing the configuration (we got a large sectional), fabric, color --- even the number of cushions and the type of leg! I only wish we had *started* our sofa search here! Pros: you can practically design your own couch Cons: way too many things to choose from more

Finding a sofa that feels right to both my husband and me has been a challenge... he is particular, but just can't describe what wants in a couch and I am on the short side and like my feet to reach the floor when seated with my back against the cushions. We were able to test 20 or so couches for feel and fit and were quickly able to narrow the search to one sofa that was PERFECT for both of us. Then the choices had to be made.... fabric, legs, return on which side, protective finish, arm covers, etc. etc. Cara explained our options and guided us through the options and in short order we left knowing we could have a couch we both really like. When you are going to live with a piece of furniture for a good number of years it's important to not have to settle for what happens to be out there. Pros: So many options & Cara's help Cons: So many options more

this is the third time I have furnished a place with the Sofa Co. Have always been happy the professionalism of their staff and the flexability of their program. You won't be sorry if you shop here. Pros: very helpful staff Cons: can't think of any! more

My wife and I are shorter people so it is nice to be able to customize our couch to a shorter depth than standard. We also made it a foot longer to accommodate an ottoman/sectional in the future. This was all easily done and for a good price. Pros: Good selection of designs, fabrics, and colors Cons: None so far more

My husband and I continue to return to the Sofa Company again and again for our home and business purchases. Sofa Company allows you to hand select and tailor the look and feel of your sofa. We also look forward to the excellent, hassle-free customer service we receive each time we visit. Most recently, we were assisted by Cherie who was extremely patient while we sorted through the many options we had to choose from. I highly recommend the Sofa Company for your next purchase! Pros: Options, options, options! Cons: A lot of options! more

my husband & I THOUGHT we weren't too hard to please... figured we'd certainly find a Sofa we loved no problem! & for not to much cash... we searched Craig's List, Department Stores, the standard PotteryBarn, Crate & Barrel, Ikea... only to learn we should have started at the Sofa Factory and skipped the rest. \r \r All base models are priced the same. Choose the style you like + a few options & preferences and poof! Your perfect new couch is yours. \r \r We found the sales people very easy to work with. \r \r ...and the delivery folks when they learned we'd been w/o furniture for weeks made an extra effort to get our new sofa to us as soon as possible - this was certainly appreciated!!\r \r Let's hope this one lasts a lifetime - but if we ever need another, we'd go back in a heartbeat. Pros: friendly, informed, flexible Cons: can take awhile unless it's 'in stock' more

After spending several weekends and countless gallons of gasoline scouring the LA area from the South Bay to the Simi Valley in search of the right sofa for our great new place, my wife and I happened upon the Sofa Company. At the time we were completely burned out on furniture shopping and just wanted to settle on something and move on with our lives. I wish we would have started our search here instead of wasting all that time! We dealt with a lovely saleswoman named Cherie, who after giving us a quick orientation on how the customization and pricing worked left us to browse but was always available to answer all the questions we could think of. Super patient, pleasant, friendly, and totally no pressure. Instead of giving up the search and getting something we didn't necessarily adore we now have a sofa we love. The delivery guys were very professional and prompt, and took great care lifting our 95 inch sectional up a cramped stairway when the elevator in our building turned out to be too small. We simply couldn't be happier with the customer service, quality, and affordability offered by the Sofa Company. more

I had a fantastic time choosing and creating my new sofa. Lizzie Lander my design Consultant was friendly, helpful and knowledgeable. You can't beat the reasonable prices for custom made! Great Company Pros: The Sky Is the Limit more

When we walked into the warehouse it was a bit overwhelming, but we quickly were greeted by Hannah and felt at ease that we could take as much time as we needed. This was our first ""adulthood"" purchase as a couple. We liked that we didn't feel pressured or rushed and were able to test out many different modern styles and not be afraid of the cost. Very affordable. Hannah was in and out and very helpful with her suggestions and willingness to let us figure out what we wanted. I think if you have experienced limits at other furniture stores TSC is definitely on the opposite spectrum, various modern styles without the hefty price tag and open to interpretation. Creating our sofa was at times difficult because we found ourselves stuck on one fabric over another, but we fortunately found a fabric that merged our two styles. We look forward to many years with our new sofa! Pros: quality selections to choose from Cons: a lot of decisions need to be made more

Honestly, we had gone to about 10 furniture stores looking for a sofa. Looking for a sofa is like looking for a needle in a haystack. You hope it's the right size, right color and right price. And it NEVER is. When we went into the Sofa Company, it was all about sofas. It was calm and the showroom is clean and attractive. Our salesperson was very knowledgeable using terminology that we had never even heard. She knew her stuff. We combined the base of one, the cushions of another etc. and made it EXACTLY the dimensions we needed. There were so many fabrics to choose from it was amazing. The sofa should be ready in 2-3 weeks and the price was more than competitive. We were very happy. Now we get to sit back, and wait for our new couch! Pros: You get EXACTLY what you want. Cons: So many choices, so little time! more

The ordering process was extremely easy. Salespeople are knowledgable and accomodating. Pros: can customize everything; huge selection more

Wow. What an experience! After shopping around on the internet and locally on the west side, I came back here to spend my money on a Sunday. The important thing with this place is the staff. The products 'Do' speak for themselves. Angela Stoner, the showroom manger and Hanna Schoof, a design consultant, helped me with my purchase from start to finish. These women care about you and your purchase. They are so much fun to work with and are honest with you about your selections during the design phase. While I finalized my purchase, the store was busy with other clients doing the same as I had done. Its probably better that there is no coffee/pastries to buy in this place. I would hang out for hours. I wish they had a 'turbo' button to push for the delivery of the final product. But quality takes time. This place place is all about quality people and products. Thank you The Sofa Company - Santa Monica. Keep up the good work! Pros: Cool place, cool staff, cool product. Cons: No in-store coffee lounge/counter with pastries to buy. more

My search for a sofa bed ended in this store because I had all my questions answered. I could choose the style of sofa and tweek it because they are so accommodating. The sales girl, Hannah is a pleasure to work with. I recommend the store and her highly. Pros: Great Sales people more

We were so tired of searching for the right sleeper-sofa design, fabric, etc...and we were so happy we found this spot. The many floor samples gave us clear ideas, the many fabrics to choose from let us customize our sofa, and the staff was uniformly polite, helpful, and cheerful. We'll be going back for a chair pretty soon.... Pros: Lots of choices, great sales staff more

Go buy a couch from Kara. She is awesome. It's a step-by-step process that's easy and fun - you pick the couch arms, then the style, the the cushions, then the fabric. It turned an overwhelming process (at all the other stores) into something that was very easy and quick. Pros: Made buying a couch a piece of cake. Cons: Kara should be making six figures. more

We were looking for a sofa bed and saw the Sofa Company ads in th LA Times. I checked everything out on their very helpful website and when I got to the store the sales person was great. She showed us the styles we had preselected, explained options, answered questions and pulled fabric samples. She was very lowkey and allowed us time to discuss things, checking back with us so we did not have to hunt her down. I had checked on delivery prices on the web before I left and saw a discrepancy on the store invoice price and the web price, I emailed the Store Manager and she responded promptly with a credit. No problems...excellent service! The only problem is the store was a drive for us from Long Beach, but well worth it. In addition, the options of sofas, options on additions (piping, buttons, legs, even arm size), plus options on fabrics are so plentiful, it takes some time customize everything! Pros: Great Service prompt reply to email Cons: Had to travel to Santa Monica from Long Beach more

I bought an alder, leather L-shaped couch from The Sofa Company back in May 2008. I settled on the Chloe sectional with the Portifino Chocolate leather. I worked with Angela Stoner at the showroom in Santa Monica and Karin Cousino at the main office off the 5 Freeway. It was great to get exactly what I wanted.\r \r During the design process, Angela had some great recommendations. She suggested we make a matching ottoman instead of a coffee table. This has worked out great. We got some trays to put food on so that we can still use it as a coffee table but then we also have the option to rest our feet.\r \r Given the cost of the couch I wanted it to look great. I was very aware that because I chose leather that there would be natural imperfections in the covering. However, upon receipt of the couch some of the scars from the cows could have been better concealed. Also the ottoman was a little to high to use comfortably. I explained this to Karin. Going into my conversation with her, I was concerned that they wouldn't make these repairs. After all they already had their check and I had already signed receipt of the couch. To my surprise and at no cost to me, Karin replaced 6 of the cushions and had a new, lower base placed on the ottoman.\r \r My biggest compliment that I can make about the company is that they were accessible and I never felt like I was getting brushed away. I wrote them a sizable check and they lived up to it. Many businesses over-promise and under-deliver. I thought they were a bit too good to be true, but they did not disappoint. A year later and the couch doesn't squeak, stays put on a tile floor, and is holding up to a lot of use. It makes the house. Pros: Custom, Great Quality, Energetic/Eager Staff Cons: Not a good leather selection in May 2008 more

I ordered my chaise lounge on 3/14/09, it states on my invoice it would take 3-5 weeks. This is now the 6th week and I was told "" The factory says it's coming along"" still NO actual ETA! I'm getting very annoyed with this process....warning don't order from here if you want your couch immediately.! Pros: Custom piece Cons: Extremely long to make more

My wife and I had been thinking about a new sofa bed for quite some time, visiting a number of stores before finally making up our mind at Sofa Company. Among other things, we were struck by the genuine cheerfulness and enthusiasm with which we were greeted and personally served each time we came in the store. What clinched the deal, however, was their flexibility in style, color, size and features. We were able to work out with them exactly what we wanted, at a price that we consider fair and competitive. Pros: Sofa Company solved our problem Cons: - more

OMG! What an awesome experience! \r I love when people lies down in every coach that's at the store, it's funny and relaxing! And it's the best way to try your new furniture.\r We'd been shopping for a new couch for 3 months and couldn't find anything. Until TODAY.....\r We were looking for a sofa we could build with the options exactly as we wanted and needed. We found that at The Sofa Company.\r Once we chose a sofa style we liked (Summer), my husband and I spent a lot of time choosing the perfect fabric. Our salesperson (Kara) was very helpful in showing us all the styles that suited our tastes.\r She take the time to make sure we felt that we were getting exactly what we needed.\r \r Highly recommended!! Pros: friendly staff, tons of options, great location, great price more