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Businiess name:
Recliners.LA - Santa Monica
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Review by:
citysearch c.
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Review content:
I bought an alder, leather L-shaped couch from The Sofa Company back in May 2008. I settled on the Chloe sectional with the Portifino Chocolate leather. I worked with Angela Stoner at the showroom in Santa Monica and Karin Cousino at the main office off the 5 Freeway. It was great to get exactly what I wanted.\r
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During the design process, Angela had some great recommendations. She suggested we make a matching ottoman instead of a coffee table. This has worked out great. We got some trays to put food on so that we can still use it as a coffee table but then we also have the option to rest our feet.\r
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Given the cost of the couch I wanted it to look great. I was very aware that because I chose leather that there would be natural imperfections in the covering. However, upon receipt of the couch some of the scars from the cows could have been better concealed. Also the ottoman was a little to high to use comfortably. I explained this to Karin. Going into my conversation with her, I was concerned that they wouldn't make these repairs. After all they already had their check and I had already signed receipt of the couch. To my surprise and at no cost to me, Karin replaced 6 of the cushions and had a new, lower base placed on the ottoman.\r
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My biggest compliment that I can make about the company is that they were accessible and I never felt like I was getting brushed away. I wrote them a sizable check and they lived up to it. Many businesses over-promise and under-deliver. I thought they were a bit too good to be true, but they did not disappoint. A year later and the couch doesn't squeak, stays put on a tile floor, and is holding up to a lot of use. It makes the house.
Pros: Custom, Great Quality, Energetic/Eager Staff
Cons: Not a good leather selection in May 2008
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