Raymark Plumbing & Sewer

I recently had roots in my sewage pipes and needed a costly repair and went with Raymark Plumbing for the job. We needed to put down a large deposit (ok-normal). After putting the money down, we figured we would be able to get an appointment. Not so, It was 10 days before they came to our house (only after begging and flooding). The reason was there was a lot of rain (this was in October) and they had some emergencies-I get it. But, I was still not on the schedule and called them to find out when I could get help. They said "They didn't know". Then I said "I was about to have a party that weekend and my house would be full of people"...They then said, "That is a different story, we will be out tomorrow"!?!? They snaked out the pipes so when people used the toilet we would not have a back up-ewww! The job was finished in 2 days the following week and we paid around $4k and we were happy with the plumbers. Then, last night happened...our kitchen and bathroom sink were flooding, clogged and not sure why. Was it connected to the pipes that were repaired? I had no choice but to call Raymark in case it was something they may have missed. Left 2 voicemails and got a call back from the owner. I will say, I just had some mouth surgery on Wednesday and was not in the best spirits and I was was very anxious about flooding. I just wanted someone to come to the house and help with the situation. So, she asked me some questions and I told her what I could not being a plumber. I answered maybe 5-6 questions, then asked can I get someone to the house? Then she said "You do know you will have to pay time and a half"? "Yes" I said " Can I please have someone come to my house"? Then it got heated because he just wouldn't answer if I can get someone out or not. I think we were both having a bad day. She said, "she would call a crew and send them out". I asked "how long would it take"? (because I had to pick my kids up from a game) and she said, "Your guess is as good as mine"! I asked "Where are you located"? She said "Northend" "Ok, that doesn't really help me" She then said "That is all I can tell you" UNBELIEVABLE! So, in my experience with Raymark. The plumbers were nice and knew what they were doing. I spent $540 last night to snake a pipe (1 hour) and had a huge headache from the experience. I don't know if this is the norm for Raymark but it was incredibly awful for me and my checkbook. more

I wish I could write a review with zero stars, but Citysearch insists on one star, so here it is, Raymark. I just wasted an entire three hours waiting for Raymark's estimator to show up. When he didn't, I phoned them, and they asked if he could come still later today, or tomorrow. They had told me that he would be here between noon and three, which ought to be a wide enough window for them to have someone get here, or at least to phone me if they couldn't make it. This was for a large residential job, about $15,000, to install a side sewer and pump at our home. You'd think they'd want to show up to bid on it. If they can't even get here to do the estimate, I imagine that it would be painful to have them work on our project. Give me a break. Wish I could charge them for my time. more