R&G Lounge

Why we would never return to this place: Cons: Bad service, dirty food, poor ambience more

Why we would never return to this place: 1. Service is horrible. If you're in a small group you have to wait a long time because they don't really care about you. The waiter did not know the menu at all and told us inaccurate things about the food and the prices. When we got the bill, we were charged amounts that did not match those on the menu. 2. Ambience spoiled by badly behaved customers. There were several large groups engaging in drinking matches and shouting in loud cantonese and the restaurant made no effort to quieten them down for the sake of the other guests. 3. Food tastes ok, but may be unhygienic. Everyone in our party had severe dia rrhea after the meal. We were served around closing time so some of the ingredients that weren't fresh may have been dumped on us. Not an experience i want to repeat. Pros: None Cons: Bad service, dirty food, poor ambience more

Located is Chinatown and always busy, this place serves pretty good Chinese food. I went there for dinner and it was a pleasant experience e... more

I may be a snob, but I don't think good food alone makes a good restaurant. My rationale is, if I'm gonna spend my hard-earned money to eat somewhere other than my house, I want good food AND good service. I mean, I'm not only paying for the food, the waiter is getting 15-20% of the final bill from me besides his hourly wages, isn't he? The anticipation of this money should be enough for someone who has freely chosen in a free country to work in the service industry to at least TRY to earn his tip. I don't expect my server to shine my shoes, give me a back massage, or fill my glass twenty times, I'm rather easy to please. I do, however, demand that this person, who is going to pocket $10 to $15 out of my wallet for a job he's already getting paid to do, say the sentences "hello, how are you today," "is everything okay?," and "thank you, goodbye" when he sees us leaving. I also expect him to fill my glass when it's empty, something that'll happen maybe once, twice max during the course of my meal. Pretty simple stuff, I would think. Well, the hostess greeted us with a head nod when we got there. We had to wait 20 minutes before being seated even though we had reservations. No verbal greeting from our server either, he just stared at us until we opened our mouths to order. I had to call for a waiter three times before someone decided to finally fill my glass with water. After we paid and got up to leave, our server stared at us blankly once again, before turning his head in order to avoid saying goodbye. The service was so terrible from the very beginning that I observed other tables, and they were getting the same, if not worse, treatment. Chinese patrons didn't seem to mind, perhaps they're used to this kind of horrible service. I'm Asian myself, but I find this kind of service in a restaurant that proclaims itself "one of the finest Chinese restaurants in San Francisco" unacceptable. Two tables down, a Caucasian family sat for almost 15 minutes before a server even decided to show up. I could tell they were getting as irritated as I was by then. I really don't understand the mentality of some of these restaurant owners. It's as if they feel since they serve decent food and they have a "reputation," they don't need to ensure good service. No one who thinks saying "hi," "thank you," and goodbye" is too hard to do should be given a job as a server in a restaurant. Apparently, R & G's owner is a compasionate soul who decided to staff his place of business with all such people. Bottom line: Is R & G a good restaurant? No. Do they serve good food? Yes. Do I recommend it? Get your food to go. You'll enjoy it more at home. Pros: Food. Cons: Awful service. more

I may be a snob, but I don't think good food alone makes a good restaurant. My rationale is, if I'm gonna spend my hard-earned money to eat somewhere other than my house, I want good food AND good service. I mean, I'm not only paying for the food, the waiter is getting 15-20% of the final bill from me besides his hourly wages, isn't he? The anticipation of this money should be enough for someone who has freely chosen in a free country to work in the service industry to at least TRY to earn his tip. I don't expect my server to shine my shoes, give me a back massage, or fill my glass twenty times, I'm rather easy to please. I do, however, demand that this person, who is going to pocket $10 to $15 out of my wallet for a job he's already getting paid to do, say the sentences ""hello, how are you today,"" ""is everything okay?,"" and ""thank you, goodbye"" when he sees us leaving. I also expect him to fill my glass when it's empty, something that'll happen maybe once, twice max during the course of my meal. Pretty simple stuff, I would think. Pros: Food. Cons: Awful service. more

The Best Authentic Gourmet Cantonese food in San Francisco. Try the ""Three Treasures"" & ""Fried Crab"". The waiters, managers Edward, Lucy are always working hard and making sure to provide excellent service. I have been a regular for 16 years, I highly recommend. more

The Best Authentic Gourmet Cantonese food in San Francisco. Try the "Three Treasures" & "Fried Crab". The waiters, managers Edward, Lucy are always working hard and making sure to provide excellent service. I have been a regular for 16 years, I highly recommend. more

my friends brought me to this restaurant and what can I say but that I love it? it was DELICIOUS. they have the greatest tasting crab and sh... more

I've been here a few times, and this place is an oasis in a jungle of Chinese eateries which are mostly of mediocre quality food and questionable health standards. R & G Lounge is good place to take your friends when you try to convince them that it's possible to find a Chinese restaurant in SF Chinatown that serves top-notch food in a nice setting. Its service is also more than adequate compared to other places of the same caliber (take the notorious Koi Palace for example). The Salt and Pepper Dungess Crab is a delicasy that should not be missed. Pros: Good Food, Nice Setting, Validated Parking Cons: Long Wait, High Price more

I've been here a few times, and this place is an oasis in a jungle of Chinese eateries which are mostly of mediocre quality food and questionable health standards. R & G Lounge is good place to take your friends when you try to convince them that it's possible to find a Chinese restaurant in SF Chinatown that serves top-notch food in a nice setting. Its service is also more than adequate compared to other places of the same caliber (take the notorious Koi Palace for example). The Salt and Pepper Dungess Crab is a delicasy that should not be missed. Pros: Good Food, Nice Setting, Validated Parking Cons: Long Wait, High Price more

I go where the Asians go! I loved that this place was full of culture inside the menu and with the clientele. I recommend the crab and the Mongolian Beef. Pros: Diversity of Menu, Asians Dining, Crab more

I go where the Asians go! I loved that this place was full of culture inside the menu and with the clientele. I recommend the crab and the Mongolian Beef. Pros: Diversity of Menu, Asians Dining, Crab more

After reading great reviews of R and G on Zagat, I was excited to eat at the restaurant. I'm Chinese American and have eaten at countless number of Chinese restaurants and wanted to give R and G a try. I was really disappointed though, because portions were small while the price was expensive. The food did not stand out like the reviews seemed to suggest. Honestly, I've had much better food at Chinese restaurants where it's around six dollars a dish (unlike R and G's $15+/dish). Service wasn't too friendly, either. The only thing I liked about the restaurant was its atmosphere - unlike other Chinese restaurants, it was quiet and rather peaceful, making it easy to hold conversation. Pros: atmosphere, validated parking Cons: food, expensive, service more

After reading great reviews of R and G on Zagat, I was excited to eat at the restaurant. I'm Chinese American and have eaten at countless number of Chinese restaurants and wanted to give R and G a try. I was really disappointed though, because portions were small while the price was expensive. The food did not stand out like the reviews seemed to suggest. Honestly, I've had much better food at Chinese restaurants where it's around six dollars a dish (unlike R and G's $15+/dish). Service wasn't too friendly, either. The only thing I liked about the restaurant was its atmosphere - unlike other Chinese restaurants, it was quiet and rather peaceful, making it easy to hold conversation. Pros: atmosphere, validated parking Cons: food, expensive, service more

I went to this place late night, bieng from NY and working in the restaurant industry so i know what its like when its time for closing, but for a friday night, our waiter was quick to get us out, our tab was very high but the tip was to percentage, which is something i never do. Food was o.k but i dont think that its proper for the staff to eat when the restaurant is closing, in front of the customers. Pros: Quick Cons: Service, Ambiance more

I went to this place late night, bieng from NY and working in the restaurant industry so i know what its like when its time for closing, but for a friday night, our waiter was quick to get us out, our tab was very high but the tip was to percentage, which is something i never do. Food was o.k but i dont think that its proper for the staff to eat when the restaurant is closing, in front of the customers. Pros: Quick Cons: Service, Ambiance more

Nov 19, 05 We ordered 2 lunch specials (noon-5pm), mongolian beef and lemon chicken $6.50 each and 2 vegetable egg rolls, $3.75. The beef came on a large rectangular plate with one side piled with beef and the other a heaping mound of rice. The beef was tender and tasty. It is very rare to find this dish so well prepared for this price. The lemon chicken was very dry and the lemon sauce was thin and not balanced in flavor or thickness. Stick to dishes that was cooked with vegetables and sauces. Eggrolls were a little greasy but they were crispy with a fine taste. Parking - they do validate 2 hours at the Porstmouth garage if you spend $25 and only after 5 pm and weekends. You also can eat fresh fish here from the tank - shrimp, lobster, crab, and catfish. All around $28 per pound. Pros: Mongolian beef, parking garage, egg rolls Cons: Lemon chicken, validation limit more

Nov 19, 05 We ordered 2 lunch specials (noon-5pm), mongolian beef and lemon chicken $6.50 each and 2 vegetable egg rolls, $3.75. The beef came on a large rectangular plate with one side piled with beef and the other a heaping mound of rice. The beef was tender and tasty. It is very rare to find this dish so well prepared for this price. The lemon chicken was very dry and the lemon sauce was thin and not balanced in flavor or thickness. Stick to dishes that was cooked with vegetables and sauces. Eggrolls were a little greasy but they were crispy with a fine taste. Parking - they do validate 2 hours at the Porstmouth garage if you spend $25 and only after 5 pm and weekends. You also can eat fresh fish here from the tank - shrimp, lobster, crab, and catfish. All around $28 per pound. Pros: Mongolian beef, parking garage, egg rolls Cons: Lemon chicken, validation limit more

We had a 3-person early (6 p.m.) weekday reservation. We were ""greeted"" (note the quote marks there) and seated in the upstairs area. Our order was taken promptly but ""coldly"" and was promptly delivered. While we did enjoy our food (the squab and Peking duck were especially nice, although the presentation is minimalistic), we did not see our waiter again until we had to ask (soemone else) for the check. No water fills, no quick once-overs to check on our meal, nothing. Odd to say the least. Nonetheless, the variety on the menu is outstanding and everything we were served was above average in taste, if a bit on the expensive side. I would add, in closing, that the restaurant was not especially busy at the time of our visit. Pros: variety, authentic cuisine Cons: service, noisy and "close" more

We had a 3-person early (6 p.m.) weekday reservation. We were "greeted" (note the quote marks there) and seated in the upstairs area. Our order was taken promptly but "coldly" and was promptly delivered. While we did enjoy our food (the squab and Peking duck were especially nice, although the presentation is minimalistic), we did not see our waiter again until we had to ask (soemone else) for the check. No water fills, no quick once-overs to check on our meal, nothing. Odd to say the least. Nonetheless, the variety on the menu is outstanding and everything we were served was above average in taste, if a bit on the expensive side. I would add, in closing, that the restaurant was not especially busy at the time of our visit. Pros: variety, authentic cuisine Cons: service, noisy and "close" more