Pro-Techs Inc

Excellent!!! That best describes this company. My refrigerator stopped cooling and I called them they were able to send a technician out that same day. When he arrived he was very mannered and professional he also was able to repair my refrigerator in one visit. The total bill was only 105.00 that included trip, part and repair charges. This saved us a fortune in food!!! I was pleased with the office staff and the technician. It was one of the best experiences I have ever had with a service company. I would defiantly recommend using Pro Techs Appliances they exceeded my expectations. more

I am amazed at all the bad reviews on this company. I have had protechs at my house to repair my fridge and have never had any problems. the repair guy ""jesse"" knew exactly what he was doing and was very professional. after 15 min of being there he knew what was wrong and said he had to order a part and it would take 3 to 7 days. 4 days later jesse was back out and repaired the fridge, no problems no damages and has been working fine since. more

Wow! I wish I had seen this prior to inviting these people into my home to fix my washer. The repair guy was nice enough but then lied about damaging my washer drawer and that everything was in working order. The owner was rude and couldn't have cared less about the fact that he left a mess for me to clean up, damaged the drawer, smelt like a cigarette factory, had to borrow a tool to make the repairs, and scuffed up the dryer too. more

I must say that I don't agree. Pro Tech installed an ice maker for us and services our Sub Zero appliances and they have done a great job each time. If you want to use them then try to get Wally to come personally. We're happy. more

My wall oven was not heating properly, so I called the manufacturer who listed three names of ""recommended"" repair companies. So, I called the Co. closest to my home. I believed that if they had a track record with the manufacturer no further research was necessary. WRONG! Besides the bad reviews here, this compnay has an ""F"" rating with the Better Business Bureau. The Tech. arrived on time, but wearing dirty clothes, reeking of cigarettes and neither greeted me or introduced himself. I saw Pro Tech written on his dirty shirt which was the only indication of who he was ! He looked at my double oven through which mega watts of electricity travel and is of course hardwired and asked me the location of the POWER CORD, as if it was a small microwave! I called a friend of mine who had been trying to fix the oven and he was incredulous at the question. I knew then that I was being taken by a ride by a ""rookie."" He called someone who told him what the oven needed, but never tested anything. I asked him how much the part would cost, he replied that the company policy was that information would be given to me tomorrow !! I called his company, got into a verbal altercation over the phone, refused to pay the entire $95. and was told that the sheriff would be called if I didn't pay! This company operates on the premise of collecting as many initial service calls fees as possible, that it never intends to repair anything or expect return customers. These crooks should be closed down! No stars! more

First off, this company is completely unqualified to fix anything. No uniforms, no proper tools, the customer service lady is rude and is completely useless. They didn't even have a receipt book to give a receipt. They don't stand behind there work and they damaged my appliance they were suppose to repair. Please do a quick google search on this company. Never use them you will get burnt. The worst experience I have ever encountered. more

Do not use this company for any repair. We have been trying to get an appliance fixed for 6 weeks and the problem is still not fixed. The problem was miss diagnosed from the beginning, we have spent a lot of money so far and the problem is still not fixed. The technician that came to our home was punctual, but he was not certified, and told us he was not certified only after he had done part of the job. The ""office manager"" is of little help because she does not return phone calls. The rates they charge for labor are high and the service call fee is higher than most companies. We have hired another company to fix our problem. Pro Tech should not be in the business of fixing appliances, they do not know what they are doing. I would not even give them one star except for the fact this cannot be published without a rating. more

Very poor customer service more

This company does not even deserve one star. The customer service is nonexcistant. The service man came out over a month ago and said it would take a week to get the part. After a month had past I called and was told the part was not in unless it had come in today. I was told by Heather that she would call me when it came in. I asked her to follow up and give me a call back. At first she refused saying she would call when it came in. After I insisted she call with an update she agreed to but then never called me back. Today I spoke with a ""new: guy and he said the part was back ordered and did not have any idea when it would be in.; they would call me when it arrived. I understand Wally Corbet is the owner but obviously he has so much business he doesn't care about customer service. more

This company is inconsiderate and unprofessional. They came to complete a service call (where much later than expected) and did not properly perform the work. I have been calling for over a month now and they have set up 4 other calls and never showed. All I need is for them to complete work they didn't do correctly the first time. They see no problem with giving you a time frame and not only running late, but never calling. How am I supposed to differentiate that from never showing at all. I have asked to speak with the owner to no avail. It has been quite possibly the worst customer service experience I have ever had. Cons: rude, unreliable, cannot complete work properly more

We had a dishwasher under warranty that needed to be repaired. These guys took 6 weeks to get the part. They would not return our phone calls to determine the status. They charged a service fee to diagnose the problem and a fee to repair the dishwasher when the part finally did come in. Their prices were way above what I ever could have imagined. They made an appointment, called and confirmed the appointment and were still two hours late after all that. more