Pet Pals Resort

@charliebjkyln You're foolish to believe that the negative ratings are from disgruntled employees. I, myself was an employee of PetPals Resort from 05 2011- 09 2011. I only left for school.I did not leave because I had any issues with the staff/mgmt nor was I bitter.I did this as a summer job and the only reason why I lasted that long (4 months-not long at all is cause I was disgusted at the false advertising/lies/treatment of animals) is because I bonded with the dogs/needed experience as I am an Animal Sci Major. You are absolutely foolish to mark off employee reviews as false and pay no mind to them when in fact these people (employees) are the ones that TRULEY know what goes on behind close doors. It's impossible for the customers of PetPals to know how their dogs are treated while they are away because they are only given a brief tour of the grounds/are there for only a little amt of time/not brought in the back. Of course everything looks fine from looking through the door windows to see dogs running around but in fact, PP operations/mgmt is horrible and PP writes false positive reviews posing as customers cuz of all of the negative reviews they receive and dont want to loose business. Don't you find it odd that PP has such a high employee turnover? It's because the business is horrible and the way they treat the animals are inhuman!They guarantee ac and one would believe that they follow through with this promise cuz the where you drop your dog off is air conditioned! I've worked there over the summer and the air was turned on less then i can count on ONE hand. It was only turned on when the weather reached 89+. AC was only turned on to about 75. Remind you that the kennel area is a HUGE room and is open to the outside connecting part. Turning on the air to only a min of 75 in this huge room takes HOURS for any heat relief to be felt. I did not/nor the dogs receive any relief from the heat because with 20+ dogs running around=MORE heat generated.Hotter dogs=MORE aggressive dogs=chances of dog fights increasing =YOUR dog coming home with bites&scratches (PP has a record for denying any such dog fights/blaming your dog for it's bad behavior & not covering ANY medical cost) I would be DRIPPING in sweat and constantly throwing water on my face. I'm not even covered in FUR. Imagine how these dogs feel.The only request I make of PP customers is to not board your animal here over the summer.The dogs do have a kiddie pool to sit in if their hot but let's remember that most dogs HATE water=will not enter the pool to get relief from the heat. We were encourage to spray the dogs with water but most dogs are terrified of water so spraying them only caused them to be stressed/run away/coward in the corner.PP also claims to not take certain dog breeds. Oddly enough, my time working there I've encountered a Pitbull and Rottweiler. Do you honestly believe PP would turn away any chance for money? The kennel/run areas are disgustingly unsanitary. Sure they're mopped everyday but its more along the lines of pushing urine and water around. the kennel where your dog sleeps at night ISN'T even mopped at the end of a dog's stay!Faux lambskin bedding is also advertised on the brochure-I guess a ratty chewed towel/blanket is considered lambskin bedding. The only request I make of customers is to not board your animal here during hot days (cats are okay because their kennel area is inside where the owners relax in ac while the dogs are outside. more

I cannot believe someone can write a negative review about this establishment.(Must be some disgruntled employees writing unfavorable reviews) more

First of all I would like to say I worked there a couple of years ago. The place is falling apart and the cheap owners don't want to put any money into the place to fix it up. The boarding room where the kennels are is NOT air conditioned and they claim it is. The also claim to have faux fur bedding for your dogs and the only thing they have is old ripped blankets. During the holidays and summer they have about 60-70 dogs total and two people working in the back. That's why dogs are always fighting. They are understaffed which is not safe for the dogs or the employees. That's why so many dogs go home with cuts or getting really hurt and having to go to the vet. I got paid mostly off the books since their too cheap to pay completely on the books. I guess they don't care that paying off the books is illegal. They get these young kids to work there who don't really care about the dogs. And forget it if your dog needs to be given medicine. They forget all the time and they just throw it away. Sorry but that's not how you treat anyone's animals. By the way they have 5 Golden Retrievers and you would never see those dogs in the back. Now you know why. Ask the owners or anyone at the front desk if you can go in the back to see where your dog will be staying and see what they say. Every excuse in the book. Because it's that bad!!! Oh and not to mention they actually lost someones dog and didn't tell them. Since they did find him after hours of looking. I can say that the Groomer is the only good thing they have going for them. She takes alot of pride in her work and is very caring with the dogs she grooms. She does a wonderful job!!! Please if you want to see your dog in a nice environment where he/she is not going to get hurt don't bring them there. more

I work at this facility and I know that the dogs are 100% of the time under supervision when loose. we do not leave old poop laying around! Dogs poop, we clean it up but we have other responsibilities as well and perhaps when you looked back there the attendant was cleaning a kennel from a boarding dog that may have made a mess in their space? This is a part of our responsibilities as well as preparing food for the boarders and feeding them in the morning, could they not have been feeding dogs? from the doorway this is not easily visible especially if you say you could not see the run because that is very near the entrance, which means you hardly even walked through the back door. also if you said you cannot see the run than how do you know that that isn't where the attendant was? Also with so many different dogs it is not possible to ALWAYS avoid a fight among them. any facility that allows interaction between the animals is bound to have a quarrel eventually. The lighting is in no way too low and when the dogs prefer to run outside it is not even relevant because they have the sunlight. In a group setting like this dogs tend to ""mark"" the area a lot so yes there is some peeing in the back but we clean it ASAP just as we do with poop. Also the owner has 4 golden retrievers not 5 labs and I'm sure that what she was talking about was probably not just chitchat. I have yet to come across a dog here with fleas, so please do not spread roomers of your assumptions when you have not even sent your dog here. more

Great establishment, don't let disgruntled employees fool your judgement. They don't treat your animal like a number like other facilities, I have never had a problem in over 2 years there. more

I went today to check this place out. The owner never greeted me as she was too busy talking to someone that had ""stopped by to chat"". Her 5 labs were in the main room. After waiting 5 minutes, she put the dogs away. I told her about my dog and asked if I could ""tour the place"". more

My husband and I have used Pet Pals' daycare, boarding, and grooming services on a regular basis for over 6 years. Both of our dogs have been regulars at Pet Pals since they were puppies - the oldest just turned 7 and the youngest is 3. Our dogs are our children and it is a great comfort to know that they have been and will be well cared for while they are at Pet Pals. Whenever we arrive at Pet Pals ""our girls"" can barely contain their excitement and leap out of the car and sprint to the front door of Pet Pals to be let in. One of the major benefits of Pet Pals is that they offer supervised playtime throughout the day at no extra charge. At the end of the day the girls are relaxed and sleep soundly through the night after having been playing out in the fresh air to their hearts' content. Also as a result of the supervised playtime, our girls are well socialized and do not act aggressively when they encounter other dogs when we are walking them in our neighborhood. (When we were first looking for a daycare/boarding facility for our oldest, we were horrified to discover that a major national daycare/boarding center charged extra for 15-minute allotments of tactile time with a staff member and the rest of the time your dog would be caged.) The Pet Pals staff are conscientious and alert us when either of the girls does not eat all of her food or otherwise appears to be ill. The staff also remind us when the girls' annual vaccinations are about to expire. Ron, Pat, and their staff are truly dog lovers and it shows in the consistent and loving care they have given our girls all of these years. We highly recommend Pet Pals Resort. more

I was on fence having read the negative review but I AM SO GLAD I took a chance to visit this place. more

Pet Pals lost our dog in March 2006. They didn't call us the day it happened. They never called our emergency contact. They never made ANY restitution. They kept our deposit. Wasn't allowed to rate less than 1 star :( Need I say more? more

I took my dog here for boarding and will never go back she came home with urine burns from laying in urine for an extended period of time. I was distgusted with the level of proffesionalism the staff had. They were rude I took a look were the cats are kept to board and it was infested with feces and looked distgusting. When I walked in the smell of urine was overbearing. I don't recommend this place see for yourself before hand more

Filthy unsanitary place I know from experience dogs have been hit and not fed. Urine burns all over my dog and manager and owners lie to ur face about what goes on in back its terriable I give it a year before place gets shut down. For unsanitary conditions and corrupt managment owners are ruthless and care only about the money they get and not wellfare of animals someone kindly have the heath dept investigate petpals more