Perla's Appliance Sales & Svc

We purchased a GE refrigerator from Perla on 7/28/12. It was installed on 11/16/12. Upon its arrival there were two burned out light bulbs. We were ok with that because Rocky did tell us that it was a floor model, and Perla did replace the bulbs. About two days later we realized that one of the doors on our side by side refrigerator was making a noise. We called Perla and because it was less than a year old they said we had to call GE, so we did. While placing the service call with GE we found out the the refrigerator was purchased by Perla in January 2008. Yes, our purchase was already FOUR YEARS old soon to be FIVE. We called Perla and spoke to Rocky and asked him if he knew that the floor model that he sold us was four years old. He said ""no"", and that he has no knowledge of the age of the appliances he purchases through a distributor. Additionally, he was rude over the phone. To make a long story short we got no satisfaction from Perla. Perhaps it's ignorance on our part, but we would not expect that an appliance would be a floor model for four and a half years. We feel like Perla was not honest in disclosing the age of their equipment. The four hundred dollar discount we received by purchasing a floor model does not correlate to the age of the equipment. Our receipt reflects an original price of $1799, and we purchased the appliance for $1399. The fact that the appliance is still under warranty is not much comfort either since GE service has cancelled our service appointments 3 times over the last month and a half and we're still waiting to have the problem addressed. more

Buyers beware. I made a purchase at the store and was treated extremely well when I paid almost $2k in cash, but when it came to service, I was treated like the 'red headed stepchild' because they could not fix the problem. Due to the problem being sporadic, I was advised that I made unclaimed/unwarranted service calls. As a result of it all, due to their power over me and their unwillingness to try to replicate and fix the problem, they terminated my warranty that had almost 3 year remaining. I spoke to one of the owners and asked for a prorated amount back for the washer and dryer so that I may purchase another from another store and a warranty. I was flatly denied and advised of 30 days policy. My question is, isn't this an exception to the policy since my warranty was unjustly terminated. Aren't there exceptions to rules? The scary part is that they have an F rating at the BBB and GE allows them to represent them and their products in a negative light. If you want superior product and service, you'd better think twice before making a purchase at their store. Just to add insult to injury, this is the 3rd, yes, 3rd chance that I gave their store. People that I spoke with went to their store and advised that they did not like what was portrayed by their staff......rude, unprofessional and 'standoffish' was what I was told. Think twice before entering the store! Now I have to endure a long battle in trying to get a fair shake and some justice with this matter. Being a working mom and dealing with the challenges of a child with disabilities, making it through the day-to-day with family and work challenges, and most important, being on a fixed income (as we all are) this is something that should not have been. They should have stood behind the product and if they could not fix it, then it should have been replaced. more

Good. I have recommended them to others. more

We buy all of our appliances there. Great service! more

My experience was pleasant for the most part. We had one concern and I think that communications got mixed. My husband dealt with that. I am enjoying my Bosch appliances and would purchase from Perla's again. more

stress free--enjoyed doing business with you. satisfied with value and quality of product and service more

Overall quite positive. more

My refrigerator died on a hot evening. We went early next morning to Perla's. I was shown several very nice models and chose a stainless French door model with bottom freezer, on Sale! The delivery truck arrived before we even got home, but came back and installed it that afternoon. Now, that's good service! Thanks more

My old over the stove microwave was extremely difficult. Your personnel spent a long time getting it out and putting the new microwave in.. They were courteous and cleaned up afterward. I was pleased I bought my microwave and had it installed by Perla. more

Very helpful and informative. more

The Perla's are a family that are dedicated to try and please even if it they ar busy. We were warmly greeted and treated like close friends. Its was nice to have someone feel as excited as i was to have a new kitchen. Made the effort to get me my dream kitchen more

Rocco and Georgann are very attentive to the needs of Mainstay Life Service more

Have done a good job for me, for 10 years. Fair prices. I like supporting honest, local businesses more

Absolutely fantastic experience. We are happy with our new kitchen and they saved us about $1700.00 in rebates and discounts. The display floor is very clean and we loved our salesman Rocco. I definitley would refer them to anybody doing a new kitchen? more

I hasve had my 10000 for over 10years and used it a lot and the only thing I have had to have done to it is cleaning until last 3 months wehn the motor dies and then the led screen went out on it., and the bobbin case broke. I did up grade to the 10001 but I still love this machine. Would recommend it to anyone. more

unlike any vaccum I have ever owned...who knew how much dirt you actually could pick up with a better vaccum more

I am somewhat new to the area, so based upon a referral from a neighbor who had been pleased with the purchase of her new kitchen appliances from Perla's, I called them in a panic when my washer broke. An exceptionally nice young man came the same afternoon, pulled the washer out and apart in no time, and had my machine working perfectly again in about 30 minutes. more

I shopped around for a washer and dryer (on-line and in the local retail shops) before I visited Perla's. A friend made an appliance purchase recently and recommeded them. I was very impressed by the knowledge of the owner - Rocky - and appreciative of the time he spent reviewing several brands. The price I paid was lower than Lowes and Sears, with the 12 months same as cash option - I was in seventh heaven.My washer and dryer were installed by two very knowledgeable service technicians who made certain that they were functioning before they took off. I have had an after-the-sale experience since and was very pleased with the outcome. I highly recommend this company and will make all my appliance purchases there. more

Rocky thanks for your assistance.! more

as usual knowledgable about the appliances and willing to accommodate depsite weatehr conditions! more