Pep Boys

Don't go here. Staff is rude and incompetent. Took them six hours to fix whatever was wrong, my check engine light had come on. They said there was only 2 cars in front of me. Tell me why I saw about 30 cars go in from of me and many people leave before me that came in after me. Also, my check engine light came back on a day later. So I went back to get it fixed...again. The lady told me it would cost me $50 just to do a test...even though I was there a day before and I even showed her my receipt. \r \r I cannot stress how horrible this place is. more

Don't go here. Staff is rude and incompetent. Took them six hours to fix whatever was wrong with my check engine light. They said there was only 2 cars in front of me. Tell me why I saw about 30 cars go in from of me and many people leave before me that came after me. Also, my check engine light came back again. So I went there to get it fixed. The lady told me it would cost me $50 just to do a test...even though I was there a day before and I even showed me my receipt. more

OMG! There was a time when the service was pretty good but I don?t know what happened. I was told by customer service to make an appointment in the morning- which I did. It took them 8 hours to change one tire and they didn?t even call me when it was done. However that?s not the worst thing that happened...wait for it...the idiots placed my bad tire back on my truck! I didn?t realize it until the next day because I so pissed off from the poor service. I had to go back down to that place to get the tire that I paid for on my truck. Unbelievable! more

I've always heard the bad stories about this place, but never actually knew it until I experienced it. I dropped off my vehicle in the morning to get a part installed. I was told they were backed up therefore it would take a few hours, I thought it was understandable so I had someone pick me up. I never received a call through the day regarding the process, so I called at 6PM and asked for a status, I was told they were very backed up but the mechanic was working until 9PM and they were going to get my car done before the end of the day. I patiently waited for a phone call that never happened, finally I called back at 8:30PM and was told they were not going to get to it, to come pick it up the way I dropped it off with no work done; now I have to get someone to drop me back off to pick it up before the store closes. COMPLETELY UNACCEPTABLE!!! more

They didn't call me after it was finished, then said they had and left a message. Hours later I get my vehicle back. The service guy was defensive when I asked him simple questions. I payed to have the battery service and it wasn't. Additionally, I had a misfire that three other mechanics say was because of too rich of mixture due to a coolant temp sensor being out. They disagree with three other unrelated mechanics and say that it had nothing to do with it. So after over 500 dollars worth of services to fix the problem, they couldn't fix it. They say it was unrelated. They said they had the best diagnosis Pep Boys guy in the country working on it, but I am not sure he could diagnose a cracked windshield. more

Had struts replaced on my car, and while replacing the struts, they dented the front fender of my car and insisted I get 3 estimates, to be submitted for approval from corporate HQ, which would take several weeks. Meanwhile I payed over $600 for the work to be done to my car, now I have to wait for Corp HQ to decide if they wanna pay for the dents to be fixed and how much they are willing to pay if at all. This place sucks, keep them away from your car if you value it. more

I used to go to pep boys all the time and the service was great. I don't know what has happened but it's not good! I spent over $800 for some maintanence, 4tires, tune-up, oil change, rear brakes and drums. They were not able to get everything done in one day which was a little upseting but I knew that I was having a lot done so I was ok with this. I was upset however because I got a call from pep boys in the middle of the afternoon and as soon as I answered the phone the person hung up. When I called back I was told they thought they didn't have the tires I wanted when I was there that day at 9am but they did have them after all. I was a litttle confused by this. They also told me they were just getting ready to start my van, this was around 2:30pm and I dropped it off at 9am!\r I never did get a call from them stating my van was done and I did tell them that if they were not able to get everything done that was ok I would come back for the other services another time. Well arou more

My truck was towed by roadside assistance to Pep Boys in Fayetteville. When I called to check on it I spoke to Roger, he was wonderful and when I went to pick my truck up and tow it home I was helped by everyone there..They went out of their way to help me even though I was not having work done there! I have never been treated better anywhere! Thanks Guys!! more

Just wanted to note the professional care I got at pep boys. Usually wherever I go, my dog is traveling along with me. He is a therapy animal and in general, the calmest, quietest, most well behaved and friendly to everyone. We had to make a stop for an oil change and pep boys caring staff welcomed me and my dog (most car places do) but they were quick and efficient, even on a busy day. We waited in the waiting room and one woman was very bothered that there was a dog in her presence and was sure to let me know she didnt like dogs. I knew my dog liked her (he likes everyone) and did not mind how she felt about him and he just laid down and slept in the waiting room. He got lots of love from the staff and other customers. Overall it was just a very friendly place and they took care of our car without overcharging or adding stuff on. more

We bought a 4-wheeler for our son for Christmas from Pep Boys. When went back just before Christmas to buy a helmet, the problems started. The only small helmet that they had did not have a box. We asked the cashier for the box and she stated that if there wasn't one on the shelf then there isn't one, then walked away. We stopped her and asked if we could still buy the helmet and she stated that we could if we wanted to and that it was our choice. We looked at each other wondering why the extra words and what she was implying. We asked about complications with returning it if it didn't fit since there was no box and all we got was more attitude. She complained and rolled her eyes, snatched things the whole time. There were other customers in line behind us. We were flabbergasted and wondered amongst ourselves what the problem was. We realized that it could have been because it was Christmas Eve or that we were black. We ruled out Christmas Eve when she was nice to other customers who s more

I was about to take a long trip in my car with my two kids. I wanted to get my brakes checked and my battery checked since they were 8 years old and never been serviced. They aligned my car and checked everything out and the price was very reasonable. They also offer coupons online on the website for weekday discounts. They did take a little longer than I had thought, but the service was great. more

Pep Boys is conveniently located near Kmart on Skibo Road. This is a great auto parts store with alot of products. My husband will not go to any other auto parts store. Why should he when everything you could possibly need is located under one roof and the prices can't be beat! They also offer an automobile service department as well. I haven't been disappointed with any of the service I have received from Pep Boys. I highly recommend them. more