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Businiess name:
Pep Boys
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Review by:
citysearch c.
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Review content:
I've always heard the bad stories about this place, but never actually knew it until I experienced it. I dropped off my vehicle in the morning to get a part installed. I was told they were backed up therefore it would take a few hours, I thought it was understandable so I had someone pick me up. I never received a call through the day regarding the process, so I called at 6PM and asked for a status, I was told they were very backed up but the mechanic was working until 9PM and they were going to get my car done before the end of the day. I patiently waited for a phone call that never happened, finally I called back at 8:30PM and was told they were not going to get to it, to come pick it up the way I dropped it off with no work done; now I have to get someone to drop me back off to pick it up before the store closes. COMPLETELY UNACCEPTABLE!!!
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