Laundry Locker

Worst service ever. I dropped off 4 t shirts, 4 pairs of socks, and 4 boxer briefs (4 days worth of gym clothes) on Friday. It's now Wednesday and I still don't have my clothes back and I'm out $16 for the tiniest load of laundry ever. Never will I use this service again. more

I've had nothing less then a horrible experience with laundry locker. \r \r In ""concept"" its a great service. To allow me to bring my cloths down to a location and pick them up on my schedule is exactly what I need. I'm a busy guy and don't have time to mess with inefficiencies. The concept is where the praise stops and Arik Levy should be ashamed he runs a substandard business. He needs to execute on the basics and fulfill the promises that Laundry Locker proclaims it provides. \r \r WHERE LAUNDRY LOCKER FAILED: \r 1) I log on to the website, input my preferences, CC info etc. Spend 20 mins hauling my stuff to the haight st store. When I arrive, my CC does NOT allow me to enter. If you ever use this service, first check to see if you can get in before unloading your cloths!! Figuring there could be an issue with my card, I logged on via my iPhone, switched cards, waited 2 mins as their website suggested. Tried the second card. FAIL. Called laundry locker, no answer. (They take calls during bankers hours, yet run a 24/7 operation.) FAIL. \r \r I needed to pack up my laundry (I had a lot of it, $275 worth that LL charged me!!), haul it back home. 20 mins of my life wasted and dirty laundry for a few more days. \r \r I wrote their customer service dept and Madison responded with: ""I apologize for the trouble you had getting into the kiosk. You should have access to the location now, the card readers sometimes go down and have to reboot. I can see they're up and working now, the card on file is below. I've put a 10 lb credit in your account for the hassle."" She indicated their card readers sometimes go down, indicating this is a known and common issue. If they know their equipment goes down, why don't they have a 24/7 call service to fix it when it happens. 10 lb credit doesn't begin to appease for the hassle! Thanks, but no thanks. \r \r 2) I finally get to drop off my laundry and my card worked 1.5 days after I sent the original email. When everything was finished, I received my text messages indicating my locker numbers and the access code to get in, which is the last 4 digits of your phone number. I was able to retrieve all but 1 bag of cloths, which is, as of this writing, still trapped in locker 148. They did not program the locker to my phone number. I called their number and got a third party answering service. The Call Center person is not empowered to do anything other then try to locate someone in their offices, which, after 15 mins on hold, she could not do. I requested that Arik Levy call me back. Lets see if he does. \r \r AVOID LAUNDRY LOCKER!!! \r \r For the premium they charge, I expect a Mercedes experience but was left with that of a Yugo. \r \r In all, I'll have wasted an hour of my life because of Laundry Locker's complete breakdown of processes ... 2 trips to drop off, 2 trips to pick up, 15 mins on hold with a disempowered outsourced call center agent and a rude hang up by a Laundry Locker employee who refused to help me. \r \r UPDATE: Madison did call me back, she didn't solve my issue, made an excuse that they are a small business with the tone that being a small business should some how absolve them from their responsibilities to execute on the basics which THEY CHARGE A PREMIUM FOR. She went on to exclaim she would not be able to help me, and then hung up on me before providing me a resolution on how to retrieve my cloths. \r \r I have no idea how to retrieve my cloths ... What a complete nightmare! \r \r AVOID LAUNDRY LOCKER! more

Take advantage of the customer referral rewards as well as the daily deal offers for discounts more

I have enjoyed excellent service from Laundry Locker for some time now, but it was recently put to the real test. Inadvertently my dry cleaning order got misplaced, and they spent hours, even on off-hours, to finally locate it for me. They handled my anger about it professionally and kindly, and they came through in the most professional, appropriate and right way! These guys are the best! more

Laundry Locker isn't perfect. No wash & fold service is, and if you haven't figured that out yet you're probably the type that gets all mad a lot. They are consistently on-time and as-requested, reasonably priced, efficient in communications, and have quickly resolved the only issue I ever had. For a service that I interact with weekly, I can't think of a better recommendation than ""consistently meets expectations and fixes it when they don't."" more

Laundry Locker has been available in my apartment building for several years, but for some reason, I never tried it until a couple of months ago. I now use it all the time. It is well worth a little extra to have it sorted, washed, folded and shrink-wrapped in plastic without me lifting a finger. I put the clothes in the ""locker"" in my own apartment building and it magically returns clean the following day. What a great business and service!!!! Highly recommended! Pros: Fast and convenient! more

Green, convenient, and hands down for service... Pros: Convenience and Outstanding Service more

Laundry Locker is so convenient. There are lockers in the parking garage at work so I just drop my laundry off when I get to work and pick it up when I get off of work the next day. Reasonably priced and they always sew on my missing buttons! Pros: Easy to use. Good price. Always on time Cons: Lockers seem small...but always able to fit my laundry more

The service is better than taking in your laundry to the Dry Cleaners! Its quick and easy. I LOVE it. Hands down for best service! Pros: EXCELLENT SERVICE Cons: None. more

Laundry Locker does a great job and it is so convenient! All I have to do is drop it off and it comes back clean and nicely folded. I love that I don't have to spend my day waiting at the laundry mat. It's a little more expensive, but I think it is worth it. Thanks Laundry Locker! Pros: Convenient Cons: A little pricy, but worth it more

After moving here from the east coast I was unsure which dry cleaner to use...so I went with Laundry Locker and after receiving my 1st order back it was done very neatly without any issues. I have been using them ever since I moved here and I will stick with them since I know they are quick and reliable. They also have great customer service and are willing to help. So overall, you cant go wrong here. Pros: Good customer service more

It could not be any easier to use. Take the elevator to the basement. Put clothes in locker. Clothes returned next day. Dry cleaning comes back on hangers and laundry neatly folded. Pros: Drop off/retrieval in building more

Laundry Locker solves the problem of trying to get home before the drycleaner closes or of wasting weekend time picking up and dropping of the cleaning. I simply leave my laundry with the apartment concierge, they pick it up and voila it's returned the next day. I can never smell chemicals on the clothes, everything has been done perfectly and I love that they recycle hangers and plastic. Just through them in the bag. Very well worth it and has removed 1 little hassle in my life. Pros: Convenient, Easy, Good quality, Green more

I was able to get registered easily. Pros: Prompt; Pickup and Deliver at home more

I am a recent resident to San Francisco in the past year from Los Angeles. One of the hassels of moving to a new city is finding just the right services to meet your needs. Well, not to worry. I have found the best dry cleaning and laundry service in San Franisco...Laundry Locker. They are the most efficient dry cleaning company I have ever encountered. Two thumbs up Laundry Locker! Thanks- Pros: Locations are fabulous more

got an e-mail notifying me that i somehow had 73 pounds of laundry that had been picked up, which would cost an exorbitant amount, i tried to cancel it instantly, but got no response from them until the next day, when they said it was too late.. more

Great service. Excellent job with your clothes and prompt service. I use laundry locker for my dry cleaning. There is a location about 5 minutes from my house. I just drop it off in their locker, use their website to place the order, and then I get an email when my clothes are ready. They pick it up by the next day and return it the day after. It's an excellent service and their web interface is great - you can save all of your laundry preferences. Pros: Convenient Cons: Wish there was a closer location and I would use them for wash and fold as well more

EASYIST WAY TO DEAL WITH LAUNDRY FOR A PERSON ON THE GO PICK UP AND DELIVERY CAN NOT BE BEAT PRICED RIGHT Pros: GREAT CUSTOMER SERVICE AND COMMUNICATION EXCELLENT WORK TO MU SPECIFICATIONS Cons: NONE THAT I HAVE FOUND, THEY ARE THE BEST more

I have used this service many times and have nothing but great things to say. It's competitively priced with my local dry cleaners and I am always pleased with the cleanliness of my clothes. I have found laundry locker to be reliable, always meeting the timeline they outline, and very responsive to my specific cleaning requests. more

I love laundry locker. It is one of the best things I have found since moving to San Francisco from New York. The clothes are so clean, and the services are so reliable. It makes me life easier. I am never doing laundry again. All of the clothes are folded neatly. The packaging is also easily to handle; my favorite part is that laundry locker recycles the plastic they use. I am so glad I found out about it from my building manager. I can't imagine not using Laundry Locker. I am very happy and would suggest the service to anyone. The sevice is great for people with busy schedules who have trouble making time to do laundry...or for those who have ruined any article of clothing in the wash. My roommate uses laundry locker as well and is equally satisfied by the service. I know I will be a customer for a long time. Use laundry locker! Pros: Easy, Clean and Reliable more