After calling a few national companies, receiving no visit or callbacks, I looked up the Best of Omaha and found Hometown Roofing Inc. I was skeptical that anyone would come and give a free estimate with all the damage from the recent storms, but I was wrong.
Martin was reliable, personal, and honest, and in my book when you hire a company to perform valued services in, on and/or around your home, those three characteristics are key. He kept in touch with me via phone and came to the house several times - to meet the insurance adjuster, to meet my husband & choose a shingle, and today to deliver my warranty and inspect the property.
On the day of the job, the roofing crew showed up and worked hard all morning & afternoon to complete the job. I couldn't believe how fast they worked and after they left, it was as if they were never there. Every aspect of this roofing ordeal (after I called Hometown Roofing Inc.) from the inspection, scheduling, shingle delivery, roofing crew, and office personnel went smoothly.
I have been known to give critical evaluations, being part of the service industry. I believe customer service is as important as how well the job is done. I could not be happier. Although, I pray we won't need any more roofing jobs, I wouldn't do anything different except Call Them First!
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