HomePointe

Before we moved in HomePointe was really helpful and did everything we asked to the house before we actually moved in. Sidney is our broker and he is really nice. Since the receptionist is incompetent and their voicemail system is even worse, he gave us his personal cell phone number. If it wasn't for Sidney, I'd probably be really bummed out. We had a plumbing emergency and they had their guy here in less than an hour. They were also really flexible with us since the landlord wanted to rent to us even though our credit wasn't perfect. I've rented from some really bad places before, and I wouldn't say these guys are all that bad. But we also have a fantastic owner that we are in contact with so that probably helps a lot. Pros: Sidney is awesome Cons: the rest of the office is not on the ball more

I am an owner of a rental property HomePointe has managed for a couple years and all I can say is that I wish I had read these revews before. They have been one of the worst managers I have employed in my 20 years of owning various rentals. I always take what tenants say with a grain of salt but HP drops the ball time and time again and I keep giving them another chance. They dont follow through, its hard to reach somone, the communication is terrible they dont want to make even minor repairs wihot charigng even to get a bid and this is how they treat an owner I got numerous complaints from my tenants that they treat them the same way and ignore theri requests for basic service for some things that I coudl even be sured for. They are not looking out for my best interests only their own. I need a new company if anyone knows of any please let me know. more

I am a property manager for another company. Homepointe called me for a reference on one of my old tenants. When I called them back I was immediately put on hold and waited almost 10 minutes before someone came back on the line a AGAIN said ""thank you for calling Homepointe, please hold."" This happened 5 times! I finally said ""WAIT""! ""This has happened 5 times and I am going around in circles here"". The receptionists snapped back ""well if they don't pick up in back then the call is re-routed back to me and I have no way to know it's still you."" Finally after about 15 minutes I got to the right person and she was extremely rude! I was DOING THEM A FAVOR! They needed me not the other way around. I was so disgusted that I googled them so see what others thought and lo and behold I found this site where the only ++ review is from their broker! I KNOW that poor customer service on the Prop Mgmt. industry in Sac is bad and these people are NO EXCEPTION! Pros: None that I can see Cons: rude, ungrateful and incompetent more

I agree with many of the comments that I've reviewed. If there is a red elephant in the room, this agency will swear that it is blue. Their practices are unethical at best and illegal at worst. \r \r I'd like to ask the broker, who responded to these comments, if he believes that a hotel manager should clean a room inbetween hotel guests, or leave it dirty? There is no balance here at all. His conern is for the landlord [slumlord] client and not for the tenant community in Sac. He leads you to believe that these are complaints from people whose ""income level"" doesn't qualify. However, most of these allegations are from actual tenants, who experienced the filth, code violations, and general indifference of this agency.\r \r I've been both a tenant and a landlord, and I've never seen these types of practices. From the design of their one-sided contract, to their application process, their occupancy procedures, and their refusal to fix problems - it is all unethical and intended to make an extra buck wherever they can, regardless of right or wrong. All I can say is shame on them!\r \r \r \r Pros: They have a lot of inventory Cons: It is a shame they have a lot of inventory more

Like all the other reviews about this terrible people, I had the worst time contacting them by phone or e-mail, it took them long time to return a phone call or e-mail, but most of the time they never returned the call. Sent the application online they got it a week later, my wife called another homepointe office to find that the house we wanted was rented to some else, but they never informed us about the application status.\r I don't even think they run our credit or check for references either. Cons: Even if you love the house from Homepointe don't even waste your time or money with this dishonest people. more

I recently found a home which I was very interested in renting. When I first tried to contact Homepoint, they were very unresponsive and gave short brief answers to my questions. Nonetheless, I sent in my application anyway and went to the open house showing. I never received a response on whether my application was received, although their website states that an acknowledgments would be sent out one business day after receipt. I sent an email to their main site, no response. I talked to the property manager at the showing about this and he sent a follow up letter to Moniqie Williams. I then tried calling the office, to only get her voice mail-left a message-no follow for a day after an email was sent. I tried calling again, finally got Monique, she put me on hold for 10 minutes and was very rude on the phone. On top of that, the receptionist was rude as well. Monique actually called back, left a message so I returned her phone call and she then went on to explain to me that they were waiting to hear back from my references. I already knew that the office where I work had not been called ( I sit in the office next door to our HR person whose named I put down for employment verification), my apartment complex had not been called but she tried telling me they were contacted. She even went so far as to make up name of who she talked to at my place of work (a name that I did not put down, and someone who doesn't even work where I work-I checked into this). Don't rent from these people, they are rude on top of being liars!!!! Horrible, Horrible customer service, I don't even want to know what it would be like to be a tenant, thank god I'm not and I can see many people feel the same. Pros: Pros? Don't see any!!! Cons: More than one could list!!! more

I had the unfortunate experience of renting from Homepointe. When we moved in, we were told the house had been just taken off the market and that the owner was just renting it out. Three weeks into our lease, we had realtors coming over to show the house. And like many of the reviewers here, they also refused to fix anything and would never respond to our calls or e-mails. I have never had a company or manager flat out lie to me so many times in my life! I have no idea how they can afford to do business in this way. We eventually got a lawyer involved in order to get out of the rental agreement early. From my experience, and seeing how the property managers treated other renters from just being in the office a few times, it seems that they just bully people to get their money out of them without any respect or dignity. Pros: No pros whatsoever Cons: Just don't do business with them. You'll have nothing but a horrible experience! more

FYI Homepointe has two listings on this site - under Homepointe Property Management and Home Pointe. You may want to check reviews on the other listing also. Homepointe also has two listings on Yahoo Local. To find them both go to Property Management and click on the Narrow Your Search By: and select ""H"" from the dropdown. You may want to read or write a review there also. Cons: Simply Horrible! more

I am the broker at HomePointe. We serve many clients and have many satifsfied clients, both residents and owners. There are some obvious and not so obvious reasons why some people do not have a great experience with our company. First, we work for the rental property owner and have a responsibility to try and make sure we rent to only qualifed residents. This means we have to turn down a large number of people that want a rental from us. We hate to do that, but it is our duty. We are proud of our record when it comes to locating great tenants and we aim to maintain it. We even have a program to pay for our owner clients evictions, so we know we pick good tenants. Second, we cannot approve all repair requests made by our residents without our clients approval. Some tenants would love to spend all of the rental income to make their home perfect. But, our clients depend on us to be reasonable. We will take care of all habitability issues, but maybe turn down a request to paint a room that does not really need it. Third, some of our owner clients may have high mortgage payments and think they are entitled to a certain rent to cover it. It is not a renters responsibility to pay for an owners mistake. Renters are smart and will find the best deal. Some owner clients are disappointed when we tell them what the market rent is. We do not control rent rates, we just try to know the market so we can rent a property within 30 days. \r \r We do address every single complaint and get them all resolved or at least answered. We always address complaints. We employ over 50 members of our community and make every effort to be a good neighbor. \r \r The company donates both time and money to local and national non profit agencies. Again, we want to be a good neighbor and be your property manager. Contact me any time at HomePointe. more

After owning homes for 11 years, I found myself renting and had no idea what a terrible experience it would be. Homepointe has by far the most rude and untruthful employees I have ever seen. I own my own business and would never allow any one of my employees to speak to clients the way these ""professionals"" do. They never follow up on faxes, phone calls or e-mails. They tried to cover up their mistakes by blaming someone else in their office, they claimed I checked off a box denying my income history when I did no such thing. I kept all my paperwork and faxes and documented all my conversations, faxes, e-mails, etc. and the credit manager openly lied and denied any wrongdoing. I cannot imagine renting with these people long term. I definitely will not be doing business with them and I do not recommend anyone else doing any kind of business with them until they have capable and fully knownledgable people who also have excellent customer service skills. Cons: Where should I begin? more

THIS IS THE WORST POSSIBLE PROPERTY MANAGMENT TO GO THROUGH...THEY ARE RUDE, DISHONEST! \r \r **************HONESTLY DO NOT USE THIS PROPERTY MANAGMENT********************* Pros: NONE! Cons: they take your money, they are very rude, they never reach you, and they are DISHONEST! more

HomePoint has the worst service I haver seen. The rental I was in had several city, state and federal code violations. There health violations also. I made several attempt to have the black mold attended to and there was no respnso from HomePointe. The blck mold was from the leaking roof that leaked for 4 months. I made several requests to have this fixed and HomePointe didnt do anything about until my washing machine blew out because the leak was over the washing machin alny at first it was coing down throught the walls and damged a door in the master bedroom. They didnt fix that also. I had to spend 50 dollars to fix the door not to mention the time and desposal of the old door. The HVAC was leaking air into the attac and since that is my background after making several calls and emails I had to fis it myself to get my utlities bills under control.\r \r There were no screns an the windows and it costed us about 1200.00 dollars in electricity for 3 months because we couldnt open the windows because of flys and other creatures that fly around. There was also junk left behind by the old tennants that we mad arraigments for the first few trips to the dump but needed several more wgich we made that costed about 250.00 bucks. We were never reimbursed.\r \r We also had to paint because a cheap contractor came out and did shotty repairs and did a crappy job. We had 5 or 6 neighbor complaints because this rental was in dire need of attention as a result of neglect. The first day we took possesion of the rental we noticed the living room smeeld like cat urine. We didnt notice this when we first looked at. We spent the next 24 months trying to this taken care of and informed HomePointe about 20 or thirty times and we spent a little over 1100.00 in steam cleaner rentals and carpet shampoo and ultiamtely bought a steam cleaner just to get the smell out. We spent over $4000.00 dollars fixing stuff around the rental mainly because we try to live in a run down house. BEWARE!!!\r \r \r Cons: THE BIGGEST more

Terrible Service, Rude, Expensive, Never return phone calls.\r We have a property for rent and the rental agreement is under homepointe's management. \r They don't pay the utility bill on time, thus the city charges us for late utility bills. They won't fix problems that the renter called in. \r \r \r more

If you're looking for a property management company where you can talk to an actual person, get accurate info, get owed money returned or to be treated with any respect, avoid this company!! I paid application fees for myself and two other adults. It turned out someone was approved ahead of us for the particular house we applied for...which we found our for ourselves when the house was taken off their website (rude!). We contacted them again to have our application transferred to another house, same thing happened. Someone else got the house and by then we were so fed up with how shady these people had been so decided to get our refund and go elsewhere. Well now it's been almost 2 months and i'm still trying to get my application fees refunded. I've e-mailed, called, left messages but they do not respond. I keep calling and holding and holding until i can actually talk to someone, Tina says she'll call back, and doesn't. I call and leave more messages, no call back. I call and demand to wait on hold to talk to her (because there's always a reason they can't talk), and she informs me even though I am the one who paid ALL application fees, she can't give me ANY of the money. I have receipts for gods sake!! The first money order went toward mine and my sisters apps but apparently got ""put on hers"" (Yeah, makes no sense, i know!!), the other was turned in at a different time so paid separetly, still by me. Are they really so disorganized and incompetent they can't keep track of where their money is coming from!? And now we have to wait and see if they actually call my sister and other roommate back when they get the checks written up (seems a little shady that they won't just let them go in and have them written right then and there). Tina was also VERY rude to both me and my sister despite how patient we've been. This is absolutley ridiculous. Cons: Disrespectful, unattentive, false ads. All they care about is taking your money more

We rented from the company for about a year and a half. In that time we never once spoke directly to a live person other than the receptionist. There is always what seems to be an immediate canned excuse for why you can't speak to the person. Messages are not returned promptly, if at all. They are trying to rip us off with our deposit refund money by charging us for things that aren't missing or that we did not break. The house we moved into was never repainted for us or rekeyed. only after we had lived there for a year did they start to fix some things. Make sure if you are wanting to note things that you don't want to be held responsible for you get the correct form from them because we were not given it and just typed a copy and mailed it in, and that isn't good enough (besides they say they don't have it) If you are returning your keys on a weekend or a holiday, stick them in the box that you drop the checks into. Our agent (Shawn) tried to tell me that by saying that in the contract that the keys needed to be personally returned to the Property mgnt office, that meant they should be put in that box, though, like she said , the above is a very general statement, so how are we supposed to figure out that thats where they should have been dropped, when she never returns our phone calls?!? Pretty much the company is incompitent, and they will take you for all you are worth. So if you don't agree with them, fight it!! Pros: some of the rental prices aren't too bad Cons: Please read the above statement more

The first manager (Mark M) took several months to get a tenant. \r Disregarded the contract I had with them in every way possible.\r Rented for less than I stated, allowed 6-month instead of 1 year lease;\r Allowed pets, and granted free trash, sewer and water.\r The second manager (Rebecca L) not friendly on the phone; never kept her word on anything! She allowed maintenance/repairs to pile up for months at a time. Would promise to look into things and never get back to me. No regular updates to open issues; I had to call her. And when I called her I always had to refresh her memory. When I canceled in May to end service with HP on June 30, they still billed me for July. Definitely Avoid!!\r more

Particular Manager Shawn (female) not friendly, did not make me feel comfortable. Management Company expensive, want 8% of rent each month, and took a while to rent home. Beautiful home in nice area and WOULD have been rented for $1300 but she lowered it to $1125 w/o my consent! Pros: close to my home?, return calls promptly Cons: not friendly, expensive, hard to work with more