We put our two dogs up to kennel here for four nights. (We just moved to Charlotte and they had not been seen prior to this by a vet at this office.) When we went to go pick them up, we were greeted by the rudest, most unpleasant human being I have ever encountered. After paying for our pets, a fellow vet tech at the front asked if she had applied all discounts. Our rude person patted her on the shoulder and said, of course; then left the room. The fellow vet tech looked over our bill and said that Rude Person had ""forgotten"" to apply a certain discount (about $40, for boarding 2 pets at one time). When Rude Person returned, we told her she had forgotten. She then, VERY rudely, said, ""Well, she can help you with that"" (pointing at fellow vet tech) - even though there were 2 people in line at fellow vet's register! We literally had to stand there while she REFUSED to help us! As we were standing there, she actually offered to help the people in line at fellow vet's line, instead of us! The woman she offered to help was elderly. Rude Person said, ""can I help you?"" and the elderly lady, obviously hard of hearing, said, ""what?"". Rude Person replied, ""fine, stand there all day for all I care."" !!! As we were leaving, we realized we were missing some items we'd dropped off with our dogs. Forced to go back to Rude Person, we explained the situation. She insisted we had everything with us. Finally, we got someone else to help us, and they went back right away and got our missing items.
Pros: I have no idea
Cons: Unprofessional, rude, mean
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