Today, I received service from Eric N. for a shower faucet replacement, and Justin Morgan, for an HVAC inspection. Both men were extremely professional and totally competent. They both fully explained what they would do and the cost of dealing with my respective issues. I was extremely pleased with their professionalism.
My only caveat is an apparent disconnect between your online chat feature and actual contact with the dispatcher. I used the chat feature on Thursday and again on Saturday to get a Monday appointment. On both days, I was promised a phone call to set the actual appointment, but the call never happened. I was about to give up, but Melissa, the dispatcher, called me this morning to schedule the two appointments. Perhaps it was just a busy time, but I did receive the service on the day I requested. Melissa was very friendly and professional, and the technicians arrived, as scheduled. All in all, I am very pleased with the service I received.
Ted K.
more