Disaster Cleanup Services Inc

This was my first experience with Disaster Cleanup Services. They cleaned up a flood for us. The crew came and went right to work. They seemed to know what they were doing. The customer service was good. Overall, I was pleased with them. more

I had some flooding in the basement, so I called them up. It was the middle of the night when I called and they were able to come out the next morning. Things got cleaned up and it was all good afterwards. more

I was out of the country when a pipe burst in my house. There was a lot of water damage and I was recommended to Disaster Cleanup Services by the foreman who shut off my water. They got in touch with me and took care of everything that weekend right after christmas while I was away and they saved me a lot of damage. They were very helpful. more

We had a busted pipe in the wall that was leaking into a room. Disaster Cleanup Services dried the whole place out and repaired the leak. Everything was fine. They were very professional and nice people, and their work was thorough. The only issue I would have was that they were just a little expensive. more

My insurance company referred Disaster Cleanup Services to me because of a water leak I had. They were very professional and did an excellent job. more

We had water damage in the lower part of our house. They came out and cleaned, dried, and disinfected everything. They did all that they were supposed to do, it took around three to four days. They are prompt and good at what they do. more

Disaster Cleanup Services came into a crawl space that had been flooded due to a water leak. They sucked all the water out and cleaned it real good. We thought they were thorough and quick as far as their reaction time. more

Disaster Cleanup Services did what I needed them to do. Everything was fine. I manage 90 properties, and I would use them again. Jaris Realty more

Disaster Cleanup Services has gone above and beyond. I cannot begin to tell you how truly grateful I am for not only the services my house desperately needed, but the billing and accounting departments as well. I have told people the story of how I basically got robbed by my insurance company and then go on to tell them what a great company you all are and what great work was done and how I highly recommend DCS. As much as I hope I don't have the type of damage that needs the repairs my home needed again, I will not hesitate to call on you again. more

Disaster Cleanup Services were supposed to do a final wipedown of the surfaces affected. They said they had done it, but from the places I could see, I could tell that it had not been done. They helped me with the insurance and everything, but there was a lot of uncertainty about what they were going to do. The plan was indecisive, they only did certain things after I asked them about it, and in the end, I was suspicious that they hadn't done everything they said they would. It was kind of a sketchy process. RESPONSE FROM Disaster Cleanup Services: This is Gregg Sargent the owner of Disaster Cleanup Services. I took the initial phone call from Mrs. Thompson. She had questions about mold in her home. After discussing her project I recommended that she contact a company that could test the air in her home and give her results from the lab. I recommended a company to her and a few days later she called back and asked us to start the project. So yes there was two companies involved with this project. So I do apologize if there was not clear communication. Our office manager did a customer call in the middle of the project and these are her notes from the conversation. Mrs Thompson felt that in the beginning, there was to much confusion. Over all: Client said that the job is well managed, crews are efficient, and very good! At Disaster Cleanup Services our goal is to help each client receive prompt and professional service. more

We had part of our basement flooded with water and we panicked. We called a carpet cleaning company first because they'd done work for us before. They referred us to Disaster Cleanup Services. They came out within an hour or so and did the work. They were very pleasant and helpful, and they did all the right stuff to get us back on track. One thing I would say is that they didn't put broken stuff back together. It would be nice if they didn't just do the tear-down and cleanup work, but could put things back together as well. They were able to recommend somebody else who could do that part though. more

Overall it was pretty good. I thought the workers that came were very professional. I'm at a situation right now though where the person they recommended to do the finish work won't return any of my calls. I've put in a call twice and they haven't called me back. As far as communication is going I think it's very bad. more

I have had sewage backup in my basement twice, due to a problem with the sewage lines. On both occasions, Disaster Cleanup Services have cleaned the basement for me. They handle the problem well and they communicate well. more

We called Disaster Cleanup Services to help us with a flood clean up. They tore out the carpets, the padding, and the base trim. They ended up putting out 12 fans throughout the house and dehumidifiers to dry out the place. They were prompt and extremely helpful. They were extremely communicative and gave us regular updates as they worked. Tom was extremely considerate and understanding of this stressful situation for my wife and I. They did a great job and by the time they left it was easy for our insurance to come and get us squared out. more

Dealing with everything with Disaster Cleanup Services was a little overwhelming. They worked at a speed that was a little uncomfortable for me. One day it seemed like we had no problems, the next day we were getting our house torn up. We had a water leak, which resulted in them tearing everything up. They said we were at a 'level 3' out of 3, which made it sound like our house was going to fall apart when in reality I don't think it was that big of a problem. I think they made a mountain out of a mole hill and scared us, it was a bit unnecessary. Another thing they kept saying was, "your insurance will cover this." They wouldn't give us a real price quote and only told us to rely on our insurance. The workers that did come were nice and good at what they did, and they acted professionally. more

We had 5.75 inches of rain fall overnight and the rain flooded my basement. In the previous week we had a fire in the area and 183 homes were lost, so when I called different disaster cleanup companies about the flood in my house, I did not hear back from most of them. Gregg from Disaster Cleanup Services was the only person who took the time to call me back within a few hours. I am so pleased with his responsiveness. I am very happy with the service that Disaster Cleanup Services provided. They were kind and caring. They were very straightforward in their estimate. They did everything they said they would do. They removed all the furniture that was in my basement, the carpet, the dry wall, the appliances, and all of the fixtures. The basement was wet and moldy and it smelled terrible. Now my basement is clean and smells fresh. Before they left they made sure I was satisfied with their work. I definitely recommend this company. more

I was unsure who to call in the realm of water damage because we had yet to ever need this service in Colorado. I searched online and chose to call Disaster Cleanup Services. They were fabulous from the start! They were to our house within the hour, worked all day and into the evening on a Sunday to pull up carpet, flooring and install top-of-the-line fans and other equipment. I spoke with the owner who was very helpful and who also put me directly in touch with our project manager. I also had direct contact and access to the lead person doing the work in our home. He was available each time I called. They were quick, efficient and communicated with me daily about my options, updates, progress, etc. They were also very respectful of our home and always left it tidy after working. They were extremely helpful and knowledgeable in working with our insurance company as well. I couldn't be more thankful for their services and the overall friendliness of the people. They truly cared about our situation and about doing a top-notch job - meeting my high expectations. Thank you! more

Disaster Cleanup Services were super nice and good to work with. They were not the most awesome company I've ever dealt with but still very good. I hired them to get the water out of my flooded basement. They came the same night, called me up, and left the equipment there for a couple days without charging extra. That was really nice because with how much I paid, I thought they'd better leave it for long enough to dry out. Since the basement room was flooded, they cut out some wall, pulled up my carpet padding, and dried it out. Then they left their fans there for about 9 days. As for communication, they said they would call sometime tomorrow, then they would show up 10 minutes before arriving or when they were already at the house. I just had to leave a key outside, since they didn't specify a specific time like 10:30 or something, they just called when they were ready. more

The drain backed up and flooded the basement. We called Disaster Cleanup Services right away. They sucked up all the water and put the fans in, and wouldn't leave the fans off until there was no signs of black mold. I thought that Disaster Cleanup Services was really over the top! more

The work while Disaster Cleanup Services was here was good. I had some flood damage. Somehow they found out and they were at the front door. They were ready to go even when the insurance company wasn't ready. I liked that and their go-getter attitude and assertiveness. They were here ready to go even though I was not. They were willing to offer a free water cleaning even though I hadn't gotten the OK from the insurance company to move forward. Their logistics manager Carina was a very talented woman. Glenn was a talented and knowledgeable individual that helped walk through the restoration process. They worked well together. David the operational manager on-site was a very hard worker. JT was a very friendly, helpful, and very hard worker. Tom did a lot of the background documentation. The only downside was that when they showed up, it was already 10 or 11 and half a day had gone by. They had other clients, but at the same time, my home doesn't stop just because they have other clients. It was a turn-off. When I had questions, while the workers didn't have the answer, the leadership did. It was a matter of contacting them. Overall, they did a fantastic job. The leadership was top-notch. While from time to time, the worker communication, ability to show up earlier in the day, and the amount of post-follow-up meetings needed improvement, the overall quality of work, however long they were here, does make up for any of the aforementioned downsides. more