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Cool Air Airconditioning

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348 East 76th St.
New York, NY 10021

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(212) 744-4224
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Cool Air Airconditioning - New York, NY
Reviews
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Best

I liked the excellent service and staff

Worst

Pathetic Deplorable Service. Clueless. Disorganized Had us waiting over two weeks for our bedroom unit. My wife and I and three year old had to share sofas and camp out in the ba...

Terrible experience 7/8/2010

Dealing with Col Air was one of the most frustrating experiences in my nearly 20 years of living in New York. It wasn't insulated properly. They broke the unit when installing it by cracking a plastic part on the inside -- and never told me. They installed it wrong so that water leaked into my living room damaging my floor (they never pulled a simple drain plug). After two weeks or so, I had another comapny come and remove the unit Cool Air installed and put in the same model unit...it worked perfectly. And Cool Air only refunded my money and picked up their broken unit with the help of my credit card company. Do yourself a favor and find another AC store!! more
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there are lots of air conditioner vendors, bad experience with Cool Air 6/25/2008

It shouldn't be that hard to install an air conditioner. They sent folks that were in a rush, did shoddy work, left dust around, strongly hinted for tips, and left out some safety features in the installation they could have easily added... We brought in another firm to remedy their work. Pros: easy to make an appointment Cons: unpleasant experience more
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Horrible experience 9/5/2007

I received the worst service ever from Cool Air and Frank the manager. They were so condesending to me, my husband finally had to call and they hung up on him. Blew off 2 appointments to return my air conditioner, said I HAD to have it steam cleaned (only 1 1/2 years old) and then tried to charge more than we had agreed on. Another machine was still under warranty and I am still waiting for the part to come in - 1 month later. If they are the service repair group specified by my manufacturer, then why dont they have parts in stock? Would NEVER use them again!!! more
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Additional information
  • Neighborhoods: Upper East Side, Midtown
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