Choice Computer Support

I had to think very carefully before awarding this viper pit of commerce a one-star rating, and only because there simply is no alternative in Las Vegas now that CompUSA is no more. Otherwise, they merit no stars. Selection on the web is virtually unlimited, and often at a better price, but nothing can beat a brick-and-mortar experience, particularly if some critical computer component has just failed and you need it NOW. That said, your shopping experience at this establishment will frequently be so distasteful that you may well determine that a 24 to 72 hour delay in product procurement is preferable. Pros: Diverse product offering, easy parking Cons: Repugnant sales staff, fraudulent sales practices, questionable tech support more

The customer service at Fry's has to be the worst I have EVER experienced!!! I have been trying for almost 1/2 hour to speak with someone and the phone just rings and rings and rings. For a place the size of WalMart it's unbelievable they can't staff someone to answer the phone. This company will go under once the word gets out about their BS service they offer. All I wanted to know was whether or not a part was in stock before I drove 25 minutes to their store. A person finally answered the phone and of course she could not help me and the manager was not available. F Fry's!!!!!!!!!!!! more

I bought the service agreement on a computer I bought at Fry's. What a mistake that was. I had to have a new video card in December, and then it went out again in February of this year. They advertise the fact that they give you a loaner to use, but the process to get the loaner is so complicated that I'm sure most people give up. It takes about an hour to check it out, in addition to the wait time standing in line for customer service in the first place (usually about an hour for that) You can't call to check on when it will be ready (it was almost a month the first time and we are in week 3 this time) because either they don't answer the phone, or they put you on hold and never come back. Next time, I will pay twice as much if I have to, to get a real service contract and I will buy my computer somewhere that doesn't make me feel like a welfare case. I am totally disgusted with their service. Pros: Price, Selection Cons: Horrible Customer Service more