Let me begin by saying that everyone at the salon is exceptionally friendly and professional. My frustration stems from the fact that I went into the salon with the intention of donating my hair. I have done this before and although I explained to the stylist what needed to be done - that the hair HAD to be cut dry (as indicated and explained on three different hair donation websites) - he did not seem to hear me. He asked his assistant to wash my hair and told me it would be fine. It is not. HOURS later, my thick hair is still completely soaked and unmailable. I tired to unbundle it so it could dry out, but to no avail. I fear that in my attempt to rebundle it, I'll be losing hair and will be unable to send the neat ponytail requested by all cancer websites. This donation was personally important to me, and I am frustrated that my stylist was not prepared to handle this and, as a result, my efforts may be for nothing. Not that I'll be crying over hair when some people have none, but I definitely feel disappointed and frustrated. Since he had not done this before - as evidenced by the fact that he tried to slather Morroccan Oil in my hair before I explained hair products are not permitted on donated hair - I wish he would have listened to me. Additionally, I truly dislike my haircut; however, that is completely beside the point and really not his fault since I gave no definitive specifics as to how I wanted the hair styled. Again, I know several people who have been throroughly pleased with their experience at this salon; this is an isolated experience. The friendly and professional atmosphere as well as the well-trained staff will undoubtedly ensure many more years of faithful clientele.
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