Burbank Commons Apartments

I'm giving a one star rating because the system won't let me give 0 stars! My son and his roommates decided to move because of many negative experiences with Burbank Commons. When they moved they were charged exorbitant fees upon move out. What most apartments consider ""normal wear"" was damage to this company. They were even charged for items that they noted as damaged when they moved in. They were charged for multiple bags of trash even though they cleaned the apartment before they moved. They were charged for ""filthy"" carpets, yet they took my carpet shampooer over there and cleaned the entire apartment with it. This company obviously takes advantage of college students and their families. I will be sending a complaint to the Better Business Bureau. more

DO NOT RENT FROM THIS COMPANY UNLESS YOU WANT TO BE CHARGED $300.00 FOR TRASHBAGS UPON MOVE OUT.\r \r Yes, that is true. My child moved out and the apartment was cleaned with an exceptions to some normal wear....I received a bill for close to $400.00 (amount of a months rent) for clean up fees. Out of the $400.00 they charged close to $300 for trash bags. After contacting each of his roommates they were all charged this amount. I'm sorry never have had to pay anything like this when I have moved out of a rental. I have always gotten my full deposit back. This is a huge ripoff...my son hated this place the whole time. \r \r I also don't think they post payments in a timely fashion so they can charge late fees. We had payments that we mailed in from bill pay through our bank and they should have reached BC by the first and they didn't get posted until the middle of the month. After two months we paid one month in advance so we were not charged these outrageous fees. \r \r My other children have rented apartments while in college and we have never dealt with any of the issues like we have at Burbank Commons.\r more

Burbank Commons was the worst mistake I've made this past summer. I took over a lease in May 2011 due to having to move off of campus and my first choice in apartments didn't have any availablities open at the time. I moved into the complex and immediately had problems. I requested that due to my asthma I couldn't move in with any smokers ( smoking inside the apartments are not allowed keep in mind). They had empty apartments available but chose to move me into an apartment with 3 smokers. The entire apartment reaked of smoke, after going into the office to talk to the leasing manager I was told that I could not move out but that they would clean the carpets to see if that would help. I told them that would be fine but if it was still having a bad reaction to the smoke they would have to move me on the account that its not a good environment for me to be in. The cleaning didn't help and they moved me out only after I had a mild asthma attack and they feared being sued. However, thy moved me into an apartment where once again all 3 other roommates smoked. They held onto bills, even after you requested to see it, so you wouldn't know when the bill was due until the lights or water went out. Burglary is horrible here, they have at least 4 a month, mine was broken into not even a month into moving in. The BR police said that because all the apartments showed no force entry they suspected maintenance to be behind them seeing they have access to the spare apartment keys in the front office and that they have arrested most of the maintenance staff numerous times but Burbank keeps hiring them back. When moving out they charged me for rent and utilities while the complex was empty during their break and for keys which I already gave back which they claimed they never received even though its checked off that they received them on my move out packet. Over all, just don't do it. more

Upon moving in, my dryer and ice machine didn't work, the carpet was stained in every room, there were cigarette burns on the counter tops, the tiles on the kitchen floor were terribly filthy, and the walls had holes in them from dart boards/posters. Many of these things were fixed in a matter of weeks. Some were never fixed after a year of living there. The apartment flooded three times because of the washing machine. There were several inches of water that reached all four bedrooms and each of the bathrooms. The floor became even more stained as a result of this, and when we asked them to take a look at it, we were given a warning for having a cluttered apartment, with no mention of the stained carpet. It had still not been cleaned by the time I moved out. Our air conditioning broke at least 5 times, once for multiple months, and its constant freezing over caused our energy bill to skyrocket. It was usually around $150. I moved out 2 months early, fed up with the poor quality of the apartment and poor management. I paid over $800 for the rent that I would have owed, just happy to finally be leaving. In order to avoid any fines, I cleaned my room top to bottom before leaving. Three months later, I received a letter, charging me $50 for the removal of 2 bags of trash from my room, and $40 for a broken and dirty dresser. This was very curious, as my dresser was never broken to my knowledge, and I found out from my roommates (who stayed) that Burbank had removed all of the dressers to be replaced with new ones, leaving the old ones out in the rain. Burbank is a great place to live, if you enjoy surprises like waking up to a flood or a fire alarm, or if you like to throw away money. more

I have had a great experience living here over the past 2 years. The staff is all really nice, great pool area and people are always hanging out. The gym has everything I need and it's great being so close to campus. I would recommed this place to anyone. more

Overall experience of living in Baton Rouge was good, good roomates, safe environment. But regarding the business practices of Burbank Commons, to say 1 sided would be kind. AC did not work for three weeks, 4 days and 3 attempts before they could provide a key that would open the bedroom door, Icemaker had not worked for months, the residents had given up hope (they did fix it though), and the peeling paint on door and over tub was the same when we left. We left early, subleasing, which is when the real strife began. We found the sublettor in early December. Your contract will say that you have to PAY for two weeks rent, while B.C. get's around to inspecting for damage. Then they continue to hold you responsible until the subleasor picks up their key, and as such have sent me the bill for 1 week in January, (with threats of late charges). Because it is my fault for not reading the contracts more carefully, I""ve been trying to pay it since January, sent checks two times. When I sent the payment, certified mail, B.C. didn't ""receive"", it and they continue to imply that they will send my debt to a collections agency and that I am unresponsive to them. My attorney says otherwise, but this is classic behavior of a big organization who pads their profits by screwing kids out of extra fees and penalties. It works because it's cheaper to pay than to fight, but that doesn't make it good business or ""right"". That was our experience, hope it is not yours. Don't blame the clerks in the office, they're just the gears in the machine. I prefer to think of them as powerless to do the right thing, rather than mindless or uncaring. more

I moved into Burbank in August. I actually took over someone elses lease that had a really bad move in. I didnt find that out until after I moved in. About a month into living here I certainly was not going to renwew. i did renew my lease a few weeks ago. Lots of reason why i changed my mind but here are a few. The management staff and the maintenance staff all got replaced. It was probably October - November when this happened. I dont mind walking into the office now before I hated it. I have also noticed a few things around the property being done. the pool which was really bad was fixed a few weeks ago. It was hard to even look at when I got here but now I might consider using the pool instead of next door. i saw new furniture being put out yesterday. i also see alot of other things going on around the proerpty as well. Ive seen lots of contractor like trucks on the property . I also went to the office about 3 weeks ago because my toilet was stopped up and i was surprised by the staff in the office. There where two girls and a guy and they all seemed really cool. My toilet was fixed later that day. So for me i enjoy living here because I have some other friends that do now that i see big changes happening i figured why not renew. If things continue the way they are then hopefully my decision to say will be a good thing. If its not i will let everyone know. more

STOP,\r this is the worst place to move into, yes they may be cheap but you are going to sign you life away! there contract lets them do whatever they want to! even if you do not sign a renew they do it for you and they can said it says if you do not tell them you dont want to live there anymore you have to send them a letter telling them that!\r there was blood on my bed the walls had stuff all over them the dryer and washere did not work the pool was always closed the gyms workout stuff never worked the maintness men where arested for going in my and others appartments for theft taking laptops ps3 xbox etc... i had one crazy roomate who was just freaking crazy and he was not even a student. I could go on and on about this place but save your money and go elsewhere! more

I've never wrote a review before, but I felt this was necessary, because I was so upset with my time at these apartments.\r \r When I first moved in everything was okay, but I soon found out what a mistake I made by moving here! 2 of my 3 roommates smoked weed not only in their rooms, but openly in the living room. Not only my roommates, but the friends they would invite over. Some of them even worked in the main office of the apartments. MANAGEMENT....DRUG TEST YOUR WORKERS!!\r \r Another problem I had was with the horrible parking lot, they just re-did it at the end of the school year when everyone is about to move out. \r \r The also recently had a lot of breakins and decided to change the locks on everyone's door, but failed to mention that to the tenants. So I go to unlock my door and the key wouldn't work. If you are going to do this, please pass out flyers and make everyone aware of this change!!!\r \r The apartments are not worth the rent! The furniture in the living room is okay, but it could be much better in the rooms. My mirror in my room was broke the entire time I stayed here and I put in 2 work orders and it never was fixed! The dryer stucks and you have to let it run twice just to get your clothes dry! \r \r JUST THINK TWICE BEFORE MOVING HERE!! more

My A/C did not work on move in day and broke 5 times after that in the summer time. The A/C is currently broken! Our washing machine frequently leaks and floods our laundry room and bathrooms. Consequently the tiles are all broken. We complained. Are they fixed? No! Our dryer has been broken since move in day until they fixed it last week (August 15 through the first week in March). We did not receive a fire extinguisher until our light fixture started leaking water because they were worried about an electric fire. Our ceiling is now water damaged from the leak. Our garbage disposal was broken and each sink in the apartment has leaked. There are five sinks. Our windows leak. The knob to the front door fell off and it took them two days to fix it. It was pretty dangerous because there are frequent break ins here. Our toilet ran nonstop and our water bill cost about $130. Each of these situations were mentioned to the front desk and maintenance multiple times. The WORST part about this all is that the apartment costs a total of $1,616 a month and, evidently, it is definitely not worth it. I hope you to take this into consideration before signing with this hell hole. more

First things first, the staff is very nice and that does count for something. But when it comes to competence, honesty about its amenities, and professionalism, Burbank Commons is as bad as any revolving door apartment complex for college students. \r \r Expect to lose $200 on your first month's rent as the complex expects you to pay on August 1 for new tenants but will not let you move in until the middle of the month. In most cases this type of action would be illegal, but based on the way the apartment constructs the lease they are able to get away without it without violating the law. When I moved in not only had the apartment not been cleaned but the mattress they promised as part of their ""furnished"" apartment was so dirty and worn out that within ten seconds of looking at it and sitting on it I called the front office and asked them to remove it. Once I finally purchased my own bed, it took the apartment complex 6 months to supply me with a bed frame. To their credit the new bedframe is very nice.\r \r As far as the amenities, the complex promises a 24 fitness center and separate weight room. To their credit the complex has made the weightroom very nice; however, the fitness center consistently has treadmills and elyptical machines that are broken for weeks and sometimes months at a time. The water fountain in the fitness room has been broken for at least eighteen months. The apartments offer a lighted tennis court that I use at least twice a week, but the lights have not worked for at least 13 months. There are significant holes in the parking lot. Also, the apartment provides cheap washers/dryers that they refuse to replace. Recently, and after my third complaint, the apartment did find a way to fix temporarily the dryer, but I expect that I will soon have to run the dryer for three hours for one semi-full laundry. \r \r Maintenance staff not professionally trained to handle plumbing, electric, appliance, and other necessary tasks at B.B. Pros: Close to L.S.U. Cons: Unprofessional, Incompetent Maintenance Staff; broken and cheap appliances, broken amenities more

Office either lied or was mistaken, said power was on, it wasn't. Windows leaked water into apartment during Gustav; complex has no plan for alternative, you can't live in the apartment, but they don't care. Management can't be found. Walls are wet, carpet is wet, no plan to put us up on hotel or other apartments, just wait. Called the emergency phone number (it's answered in Texas), they said to contact someone in the office (it's closed, locked). I guess we will have to live in our cars to go to LSU on Monday. My dad is planning to file a suit and set up an escrow account to hold rent money and pay expenses for temporary living out of Common's money. If they would just let us know what is going on we would be much easier to deal with. Pros: Close to LSU, good layout. Cons: Management is difficult to find, very unresponsive to maintenance concerns. more