Brent Brown Toyota

I had a terrible experience with Brent Brown Toyota Sales Department in October 2012. A long, ugly story but in short I experienced being very skillfully manipulated out of the Costco Member Auto Pricing to which I was entitled, know I was told a lower price than appeared on the final paperwork after weary hours of discussion, and now realize I was denied the $7,000 of equity for my trade-in. I was told that Brent Brown adhered to policies which were not written or printed to be seen by any customers. It is my opinion that Brent Brown Toyota is not an honorable business organization. Buyer beware! more

Brent Brown was amazing! My salesman was so nice and didn't pressure me! He researched cars before I got there based on my situation! They gave me a much lower interest rate than I expected! I thought I could only afford a 2009 RAV4 but they got me into a 2011 for the same payment! Loved it! I will definitely go back! more

Review of Gephardt Approved and Brent Brown Toyota: I went to one of Bill's ""approved"" businesses, Brent Brown Toyota, and have never been treated so poorly by an auto dealership. Short story, they threatened to sue me when I pointed out that I felt they breached a contract. In my opinion, Brent Brown Toyota should not be on the Gephardt Approved list. The customer service manager and general manager demeaned and berated me after papers were signed. They acted unprofessionally. They told me they would rather lose money on the deal because they had a point to prove. Bill took the side of the dealership and I did not receive the Gephardt $1,000 guarantee that he promotes. (No surprise since companies pay Gephardt to be on his list.) Brent Brown Toyota removed my non-complimentary review and locked their Facebook website for updates. I noticed they allow positive reviews of employees but they didn't allow a negative one by a customer. I would be VERY careful about both Brent Brown Toyota and Gephardt ""Approved"" businesses. My opinion is that they both have credibility issues. more

Very pleased with their service! I greatly enjoy the politeness of the employees at Brent Brown and how fast my vehicle was done and love the waiting area. Everything was well explained, very smooth visit. Very pleased customer! more

WARNING! DO NOT BUY FROM Brent Brown in Orem! I leased a 4runner through my company. $52,000 for a $38,000 2011 4runner? more

My experience in buying a car at Brent Brown was basically a positive one. The pricing negotiation is always a hassle and this was no exception however they were fair. They have exceptional customer service. They call to check how the car is performing and if you are having any issues. Their mantra is we bend over backwards to please you, I think they do a good job there ! more

Mike was excellent to work with. was able to get exactly what was needed. Done without hassle. more

Happy customer. I was very happy with the service and the way the entire process was handled. Will definitely recommend and come back in the future! more

Mike Black was kind, helpful, has a great personality. Because of him im willing to overlook the negative Ive heard about Brent Brown & come back for our needed things. THANK YOU! more

Everything was great, Gail Nicholson explained everything and was very helpful. more

I've been dealing with these guys for three years since I got here. I bought my first car from them when I got stationed here. It was very easy and my payments were low even with no money to put down and no credit. They had a great selection and I got to choose from several vehicles. They matched me up with the vehicles that fit the payment that I wanted. I couldn't believe it was that easy. I had one small problem with my car after the warranty expired. I called them up to get advice on where to take my car to get fixed. They actually ended up taking the car for me and getting it fixed and didn't even charge me a penny. After that I have taken several friends to them who ended up buying cars and trucks. They have all thanked me and seem very happy too. I just recently had an addition to my family and decided that I needed a bigger vehicle, so I called up my salesperson. He actually located the exact vehicle that I was looking for. I took the car in that I bought previously and they gave me WAY more than Carmax offered me on the trade-in. I thought I was upside down, as they say, in my car but they gave me enough for it to pay off the loan. I love my new 2004 Z71 Suburban and no problems yet, she runs perfect. If I am in the area when I buy my next vehicle, I will definitely come back. more

Mike Black was very friendly and helpful and did what he said he would. more

Completely happy with their quality of work and with their customer service! They did an excellent job and everyone was very friendly! Great service! more

Worst experience Ive ever had at a dealership. I had been talking with a salesman every day for about a week about a used car in their inventory. I live about 90 minutes away from the dealership, so I wanted to make sure my trip was worth it. After requesting pictures of the vehicle (which took about 3 days to get), I called to make an appointment. I made sure the car was still available, told them I was pre-approved for a loan, made sure they worked with my credit union on Saturdays, and told them I would be there in 90 minutes. When I was 10 minutes away from the dealership, the salesman I had been working with called and said he sold the vehicle, and wanted to let me know so I didnt waste a trip down. Both he and his manager seemed entirely apathetic about my wasting my Saturday, and 40 bucks in gas. more

I purchased an ""inspected"" vehicle in 2010 from Brent Brown Toyota - they reassured me several times that it had been thoroughly inspected and they would never sell a ""bad"" car. One year later, they are telling me the engine has too much ""sludge"" due to lack of oil changes and needs to be replaced. $7000 quoted for a used engine to be installed. Obviously the car was not as inspected as they claimed. So now i'm out the amount I spent on the car, and have to pay 7k for a new engine if I want to keep driving it. more

When I called Brent Brown Toyota, I told them that I needed a reflash, as my check engine light was acting funny. It had been giving a cat. efficiency code, but there didn't seem to be a problem. I had replaced one of the O2 sensors already, and the cat. is only 1 year and a half old. The guy at BB acted very skeptical, and said there was no reason I should need a reflash. After working on it, he practically yelled at me for doing other work when all I needed was a reflash. That's funny, since he was the same guy who was so skeptical. While they did good work, they were rude to me, and I believe they would have wanted to replace the cat. if I hadn't told them that I needed a reflash. I don't plan on going back. Maybe if they treated their customers with respect... more

Everything was well explained. We were pleased not to have any surprise costs. They made me feel like I was a valued customer! Very pleased. more

The service advisors at Brent Brown are very genuine when trying to help and are very nice about it as well. I really enjoyed their kindness and honesty. Excellent service done here every time. more

One of the best experiences we had with an auto dealer. Not a lot of negotiations and games played. We told them what we wanted and they told us what they could give it to us for. We did a walk through and were shown the accessories on the vehicle to our satisfaction. The vehicle was clean and filled with gas. Excellent service overall! more

The personnel here is great and very willing to answer any questions I had with great attitude! Everyone was very courteous and friendly and professional. I actually had a great time at this place while purchasing my new car! more