On Saturday 12/3/2016 Jon came to my house to deal with a plumbing problem (leaking pressure value on my hot water heater) that I reported yesterday (Friday). Because of a series of uncontrollable factors Jon was not able to be dispatched to my house until Saturday. However, the Dispatcher (Sommer) was very carefully to keep me informed about the status of the service call - updated me 3 times throughout the day. This was very unusual in my experience and was greatly appreciated because when it became apparent that the plumber could not get to me on Friday I was able to take care of some other business instead of sitting in my house wondering if the plumber was coming or not. When Jon arrived this morning he was prompt, professionally dressed, clean and was careful to place his shoe covers on when entering the house. He diagnosed the problem and outlined 4 possible options for me, allowed my wife and me time to evaluate the options and then proceeded to fix the problem. Throughout the entire service call he was helpful and professional. He was so professional, in fact, in addition to getting the problem fixed I purchased a service agreement for my plumbing, air conditioner/heater and electrical system. I had a service agreement for 30 years with another company but after they were purchased by a national company their service suffered. I had been looking for another company to take their place. The service provided by Sommer and Jon F was outstanding and just what I was looking for. I am extremely happy with the service of AUX Mechanical.
more