THIS was the WORST experience with any company we have ever had, (well, this and CCCarpet, but this cost us extremely much more!). They sold us an over the top Lennox system which, not only did we not need, because they said, they could provide it at the same price of the system the home size called for, BUT, what they didn't tell us is that it wouldn't work with our entire home electric system to the unit.. Because we had aluminum wiring to my Furnace and A/C unit, they just disconnected (cut the live wires and left loose) the actual heating units in the furnace, disconnected the emergency heat option in the thermastat, the power box next to the furnace was barely hanging on the wall and could be flopped around and ALL the wiring you could see outside (and now inside) the furnace was a JOKE!
Not to mention, because the unit they sold us was too much for our home, every winter when it got cold enough for the heat to kick on, it would trip the breaker outside. So, not only would we wake up freezing in a cold home, I would have to go outside every night, in freezing weather, to flip the breaker to try to get the heat on again. Repated calls to them did nothing, and even when I was signed up to get their annual service as required by the warranty, they wouldn't come. They said it was our problem because the house had aluminum wiring to the unit, and that we would have to have it all replaced at our expense, though they never said anything about it before, during or after the install, only after having repeated problems. Because of all their problems, they acutally shut down for several years, (5 to 8 years we believe) we imagine from repeated law suits and problems, especially from the city (as they WERE a COA approved provider) and now we see they've reopened, but it's the same owner and people, so PLEASE BEWARE and USE SOMEONE ELSE, ANYONE ELSE! Their installers where also a bunch of 20 somethings that really didn't care and did very shoddy work, which was never checked nor inspected by a licensed contractor with Airco - never saw anyone from Airco after the inexperienced installed it. They even broke my stairway up to my attack by letting a 300 lb. mexican go up and down it, though it clearly shows a 200 lb. limit.
As the other reviewer wrote, we too are paying for a system we had installed years ago and have had to spend thousands on repairs and now are having to replace the entire system by a REAL HVAC company after 9 years of headaches and NO ACTION on the part of Airco. We actually have someone here right now showing us all the shoddy work they did. Who leaves live wires loose in the furnace with no caps or protection on them?? This is why I felt compelled to finally write this review on a poorly run company. We feel like they owe us a whole new system, but try to get anything out of them once they leave! Use them, you'll see!!
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