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Businiess name:
Coit Carpet & Drapery Cleaners
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Review by:
citysearch c.
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Review content:
I called Cout to have a small carpet repair done. They came out, said they could take of it No Problem!!!
The only good thing I can say is that they were in time.
Their patching job looked like my three year old did it. You could still clearly see where the hole had been, and they basically just cut a circle out of the remnant I had and used a glue gun to stick it down.
When I calledback to ask for someone to come back and fix it, they had the technician who came out call me back. His response to me whas, I dont know what you expect, we arent carpet people and we dont have the tools needed to repair carpet properly. I was also informed it was as good as it was going to get.
I called back to Rick the guy who gave me the estimate and he sent me over to John the installers supervisor. John still hasnt bothered to call me back about the issue. I refuse to pay 140.00 for someone to perform a service so poorly.
They would not talk to me or call me back when I tried to disuss the matter and get it either resolved with an acceptable repair, or get my money back. I have disputed the charge, have pics of the "patch" job they did, along with the patch job another company came back in and actually fixed properly.
If you want shoddy work with awful customer service, this is the company for you.
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