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Businiess name:
Bridal Chateau
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Review by:
citysearch c.
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Review content:
When I had my appointment to try on wedding gowns about a year ago, the consultant I was paired with had little ability to steer the appointment in the direction I had indicated. I had been clear that I tried on gowns at two other places, for a total of 6 gowns before I ever began my search there. I had developed a very good idea of what I liked and what I did not.\r
When I finally got to the dressing room, with gowns that I was pretty sure were not for me, I tried on the first one and told her this was not the correct direction. I continued to try on an additional 2 gowns that I was opposed to. She finally got the hint and started pulling items which were more to my liking, but not quite right. \r
But by then she was distracted by her niece coming in to try on homecoming gowns. So she was pretty absent from that point forward. I had to catch her to get additional gowns brought to me while another consultant provided support in between.\r
So a girl coming in for a homecoming gown got 2 consultants, essentially full-time, while a bride with presumably a much more expensive purchase got 2 consultants part-time (and the other consultant was busy with another bride at the time!)\r
My assigned consultant did finally prevail in pulling the gown that I bought, which had just arrived in that days shipments and had not even been taken out of the box until she thought about it.\r
My gown is everything I wanted, except for color (which I knew I probably going to have to compromise on to begin with), and it was an excellent value for the gown. So they win points for that.\r
I had concerns about buying a gown from them after my bridal consultant's lack-luster performance, but the other consultant who stepped in and provided much needed support altered my opinion. So I put the original consultant behavior down as an aberration. The other consultant also assisted us with our appointment to look at bridesmaids gowns and she was quite efficient and knowledgeable...truly a gem. \r
However, let me say that the continued service in regards to my gown has been spotty. \r
I was called and told when my gown arrived promptly and invited to schedule an informal fitting for satisfaction with purchase. At which point I was given excellent customer service and was also able to find my veil at that time. I was informed I would be called when it was time to start the fitting process with my gown. However, with approximately a month to go before my wedding I was never called to schedule a fitting for my gown. I called them today and asked when I was supposed to schedule my first fitting. I was told it needed to be scheduled right away and I was accommodated with an appointment time, even though they had none available during when my schedule allowed. So poor communication but excellent customer service. I will update after the wedding with additional details as to how my final fittings went.\r
We did choose to purchase bridesmaids gowns through them as well. Again, we received good value for the gowns. When the bridesmaids gowns arrived I was informed promptly and everything in regards to them has been scheduled in a timely and efficient fashion.
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