Last week my child had an appointment at 4pm yet when we showed up there was no record of her ever having that appointment. They were able to work her in anyway and did some fillings. One week later the fillings are still hurting so bad she cannot eat or talk without extreme pain. Went back to Gentle Dental today for cavity appointment for other side of mouth. Talked to dentist about the pain and my child was told that it's because she's not used to going to the dentist. Just because she hasn't been to Gentle Dental in a few years doesn't mean that she hasn't had preventative care somewhere else. If he'd looked at her chart he would've known that. He decided to go ahead with the fillings on the other side. When my child came out into the waiting area (because I'm not allowed to go back with her due to 'lack of room') she is in tears from the pain. She told me that numbing stuff was put on her gums then immediately after the Novocain was injected then the drilling without any time for the pain reliever to take affect. The needle went into her jaw bone under her teeth repeatedly causing extreme pain and discomfort to my child. When the assistant was using the utensil to suck up excess saliva she dug the utensil into my daughter's cheek and scrapped the back of her throat twice causing harm. We will under NO circumstance EVER return to this establishment.
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