My name is Luke Finley and I am the service manager at Slager Appliances. The previous post needs to be extrapolated upon. I am sorry for the client’s dissatisfaction with our service capabilities of which we are founded upon. We remain one of the few full service dealers in the nation. Big box stores have affected our industry and often times they offer far fewer service options than we are able to. Comments like this do not help our ability to continue to serve clients who have been pleased with our abilities.
It needs to be noted there is no mention of the previous service calls we have performed for this client to their utmost satisfaction. We have been servicing their appliances since 2006 without complaint. The dryer now being serviced is difficult to diagnose since all of its functions check out ok according to the machines self-diagnostics. Each time our technician left the home the dryer was functioning properly. After limited use by the client the machine failed again. Unfortunately there are sporadic issues with this machine that can only be diagnosed if the problem is occurring while our technician is examining the machine in the home. I offered over $200 worth of free parts since our only option is to try replacing the parts we suspect are causing the failure. We have not charged this client for additional labor or service calls while trying to repair the machine. We have to remember these are machines, they cannot speak, and as a result sometimes they are not easily diagnosed or repaired. With regard to the client’s claim of my "apathy", this was stated after I elected not to service the dryer when they demanded that we serviced the dryer the same day that his parts arrived. Of course our schedule was full for the day that we called him and we scheduled service for the next working day. In order to accommodate the client’s request for same day service I would have had to cancel two service calls for clients without a functioning refrigerators. While a dryer is important, refrigera
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