I recently left a pressure washer on 3/16 for repair and checked on it on 4/14 just by chance. I did not leave the machine in the dirty condition it was returned on that day. Top that with the customer service thought it was repaired..and hadn't been looked at yet. Top that. with the customer service rep making a face at me, seen by my wife an isle away, questioning how dirty it was. figures too, that several months ago when I inquired about a guardian generator, the electrician wanted to charge me another $4000 to install.
I can easily walk across the street to Home Depot and Walmart...and will have to consider that if that is how customer service people react after an inquiry.
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