I stayed here for the Navy Ball in 2003 with my husband. I was not impressed whatsoever with my room. We waited over an hour to check in and because of the wait, they upgraded us to a suite.
Once we got into our suite, the furniture was nothing special at all. Our toilet was broken and we actually had to call and instead of giving us a new room, they came in to service it. Talk about gross.
Upon check out, the line was about an hour again, so we did the check out on the TV instead. Imagine my surprise when a week later I get my Visa statement and I was charged over $900 for one nights stay. When I called and said my room charge should have only have been around $120, they said that we were charged $900 because we had reserved a suite and not shown or cancelled. When I explained that wasn't the case, they did end up comping the entire stay, but it wasn't enough to make me ever want to stay there again.
As far as the shops and restuarants there go, I do enjoy those. My recommendation would be to stay at a nicer hotel in Waikiki and then just walk to the village to take advantage of the shops and restuarants. Actually staying at the hotel isn't really worth it.
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