Everything was as expected. Good, friendly service. Acknowledgement of areas of wear, but no pressure to make a quick decision when one wasn't needed. I believe there are only three grades (1 star = dissatisfied with an accompanying explanation). (2 stars = satisfied as expected, since I always expect great service this is the most common and should be a very satisfactory result - how can you ask for more than your expectations being met), and (3 stars = extraordinary - well above expectations also accompanied by an explanation of why the service department went beyond expectations - hard to do when my expectations of your service department are high and almost always met)
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